Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Technical Support Specialist
Overview:
Integrated Technology Group is seeking a Technical Support Specialist to join our team in Elkhart, IN. This position is responsible for providing technical support to our customers and partners. The Technical Support Specialist will be responsible for resolving issues and resolving customer complaints. This position will also be expected to provide support to our customers and partners, as well as assisting with on-boarding new customers.
Essential Duties:
Qualifications:
Job Type: Full-time
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Ability to commute/relocate:
Experience:
Work Location: In person
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