Technical Support Supervisor jobs in Elkhart, IN

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • Integrated Technology Group
  • Elkhart, IN FULL_TIME
  • Technical Support Specialist

    Overview:

    Integrated Technology Group is seeking a Technical Support Specialist to join our team in Elkhart, IN. This position is responsible for providing technical support to our customers and partners. The Technical Support Specialist will be responsible for resolving issues and resolving customer complaints. This position will also be expected to provide support to our customers and partners, as well as assisting with on-boarding new customers.

    Essential Duties:

    • Provide customer support to customers and partners via phone, chat, and email
    • Provide technical support to customers and partners via phone, chat, and email
    • Provide troubleshooting assistance to IT staff on various projects
    • Develop, implement, and maintain systems and processes for proactive product usage
    • Perform day-to-day testing of new products and services to ensure customer satisfaction
    • Maintain a clean desk environment by following company standards set forth by the company’s corporate office policies and procedures.
    • Other duties as assigned by management

    Qualifications:

    • Bachelor’s degree in Computer Science or related field preferred (preferred) or equivalent work experience (preferred)
    • 2 years of experience in a customer service or technical support role preferred (preferred)
    • Strong computer skills including proficiency in Microsoft Office Suite, Windows OS, web browsers, networking equipment (routers/switches), etc.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Paid time off
    • Professional development assistance

    Compensation package:

    • Profit sharing
    • Weekly pay

    Experience level:

    • 1 year

    Schedule:

    • 8 hour shift

    Ability to commute/relocate:

    • Elkhart, IN 46516: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Customer service: 1 year (Preferred)

    Work Location: In person

  • 25 Days Ago

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Manager - Warranty & Technical Support
  • Ember RV, Inc
  • Bristol, IN FULL_TIME
  • This position exists to function as the technical support expert along with being the voice of Ember to our owners and dealers. The role will manage dealer and owner relationships through warranty and...
  • 10 Days Ago

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Customer Service Specialist – Technical Support [Multiple openings] - Towable Division
  • Jayco
  • Middlebury, IN FULL_TIME
  • Purpose: This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective mann...
  • 23 Days Ago

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Customer Service Specialist – Technical Support [Multiple openings] - Motorized Division
  • Jayco
  • Middlebury, IN FULL_TIME
  • Purpose: This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective mann...
  • 11 Days Ago

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Travel LPN / LVN - Med Surg - $1,442 per week - Urgently Hiring
  • Healthcare Support
  • Warsaw, IN FULL_TIME
  • Healthcare Support is seeking a LPN / LVN Med Surg for a travel job in Warsaw, Indiana.Job Description & RequirementsSpecialty: Med SurgDiscipline: LPN / LVNStart Date: ASAPDuration: 13 weeks36 hours ...
  • 1 Month Ago

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Travel LPN / LVN - Med Surg - $1,501 per week - Urgently Hiring
  • Healthcare Support
  • Warsaw, IN FULL_TIME
  • Healthcare Support is seeking a LPN / LVN Med Surg for a travel job in Warsaw, Indiana.Job Description & RequirementsSpecialty: Med SurgDiscipline: LPN / LVNStart Date: 03/04/2024Duration: 13 weeks36 ...
  • 1 Month Ago

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0 Technical Support Supervisor jobs found in Elkhart, IN area

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Maintenance Supervisor
  • Bull Moose Tube
  • Elkhart, IN
  • JOB TITLE: Maintenance Supervisor Bull Moose Tube Company is seeking to hire full-time Maintenance Supervisors in our El...
  • 3/28/2024 12:00:00 AM

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Grounds Technician
  • Edward Rose & Sons
  • Mishawaka, IN
  • Start with a job, stay for a career. For over 100 years, Edward Rose & Sons has been committed to career development for...
  • 3/28/2024 12:00:00 AM

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Sr Controls Engineer
  • The Judge Group
  • South Bend, IN
  • Our client is currently seeking a Sr Controls Engineer opening in Chicago to oversee multiple locations in the food indu...
  • 3/28/2024 12:00:00 AM

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Warranty and Customer Support Representative
  • Dicor
  • Elkhart, IN
  • Job Description Job Description Position Title: Warranty and Customer Support Representative FLSA Classification: Non-Ex...
  • 3/26/2024 12:00:00 AM

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Quality Engineer II
  • AM General
  • Mishawaka, IN
  • INTRODUCTION TO AM GENERAL AM General develops and builds specialized ground vehicle systems that get the US Armed Servi...
  • 3/26/2024 12:00:00 AM

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Epic Systems Analyst- IT
  • The South Bend Clinic
  • South Bend, IN
  • Overview: ESSENTIAL DUTIES AND RESPONSIBILITIES: IT support of Epic modules and other related applications Resolve train...
  • 3/26/2024 12:00:00 AM

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Production Supervisor
  • MasterBrand Cabinets LLC
  • Goshen, IN
  • Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching l...
  • 3/26/2024 12:00:00 AM

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Inventory Specialist
  • Trinity Health
  • Mishawaka, IN
  • Employment Type: Full timeShift: Day Shift Description: Why Saint Joseph Health System? Saint Joseph Health System is a ...
  • 3/24/2024 12:00:00 AM

Elkhart /ˈɛlkɑːrt/ is a city in Elkhart County, Indiana, United States. The city is located 15 miles (24 km) east of South Bend, Indiana, 110 miles (180 km) east of Chicago, Illinois, and 150 miles (240 km) north of Indianapolis, Indiana. Elkhart has the larger population of the two principal cities of the Elkhart-Goshen Metropolitan Statistical Area, which in turn is part of the South Bend-Elkhart-Mishawaka Combined Statistical Area, in a region commonly known as Michiana. The population was 50,949 at the 2010 census. Despite the shared name, it is not the county seat of Elkhart County; that ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,469 to $89,770
Elkhart, Indiana area prices
were up 1.3% from a year ago

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