Technical Support Supervisor jobs in Chula Vista, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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NIAPS Fleet Support Systems Analyst
  • Solvere Technical Group
  • San Diego, CA FULL_TIME
  • Solvere Technical has an immediate need for an onsite NIAPS Fleet Support Systems Analyst based in San Diego County CA. with some travel expected - 30% CONUS and OCONUS.

    MUST be a US citizen

    MUST reside in San Diego County

    MUST have an IAT II certification.

    Job Description:

    • Conduct software installations of Navy Information Application Product Suite (NIAPS) on shipboard systems.
    • Communicate with the NIAPS Fleet Support Team Lead any changes in procedures based on field assessments.
    • Conduct web-based software installations of NIAPS.
    • Conduct NIAPS software installation on fleet units, sometimes requiring travel.
    • Troubleshoot systems and networking issues as necessary, providing daily status reports.
    • Assist with shipboard IT technical data systems both shipboard as well as ashore site.
    • Monitor Helpdesk email and providing support in a professional manner.

    Job Qualifications:

    • MUST be a US Citizen.
    • Must have an Active IAT II
    • Must have an active CompTIA Security or equivalent certification.
    • Security clearance is desired or ability to acquire one asap.
    • Must reside in San Diego County.
    • Must have a BA in Computer Science or a related scientific, engineering or information management field and at least 5 years of related experience OR High School diploma and at least 9 years of experience with military or technical IT related training/certification courses.
    • Must have a Windows 10 or Windows 11 certification or equivalent.
    • Must have a Windows Server 2016 certification or equivalent.
    • Must be familiar with shipboard IT technical data systems both shipboard as well as ashore site.
    • Must have experience monitoring Helpdesk email and providing support in a professional manner.
    • Must have excellent technical writing, reporting and communication skills.

    Desired Qualifications:

    • NIAPS System Administrator experience.
    • Experience working with shipboard IT staff.
    • Experience with Virtual systems.

    Security Requirements:

    • Must have an Active DOD Secret security clearance and the ability to maintain one.

    Travel Requirements:

    • Occasional travel- 30% CONUS and OCONUS
    • If position requires travel by domestic flight or access to secure federal facilities/military bases, candidate must be able to obtain (by start of position) and maintain appropriate identification credentials, such as REAL ID. (More information regarding REAL ID can be found: https://www.dhs.gov/real-id )

    Physical Requirements:

    • Must be able to work onboard US Navy ships.
    • Subject to outside environmental conditions (extreme cold/heat), subject to noise, vibration, hazards, atmospheric conditions (affect the respiratory system).
    • Frequently work in close quarters and/or function in narrow aisles or passageways (areas that could cause claustrophobia).
    • Moving about to accomplish tasks or moving from one worksite to another.
    • Communicating with others to exchange information.
    • Repeating motions that may include the wrists, hands and/or fingers.
    • Light work that includes moving objects up to 20 pounds.

    Salary Range:

    • $85,000 USD - $115,000 USD. However, Solvere considers factors such as (but not limited to) the following when determining base pay: scope and responsibilities of the position, candidate’s related work experience, education/training/certifications, key skills, internal peer equity/external market competitiveness, as well as other business considerations.

    BENEFITS

    Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company’s 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.

    About the Company Visit: www.solveretechnical.com

    Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

  • 23 Days Ago

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Airport Cargo Supervisor
  • GAT Airline Ground Support
  • San Diego, CA FULL_TIME
  • GAT Airline Ground Support is seeking dynamic, dependable, and motivated individuals to join our team as a Cargo Supervisor at the San Diego Airport!*Must have Cargo experience* Please kindly do not a...
  • 25 Days Ago

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Airport Cargo Supervisor (FT)
  • GAT Airline Ground Support
  • San Diego, CA FULL_TIME
  • GAT Airline Ground Support is seeking dynamic, dependable, and motivated individuals to join our team as a Cargo Supervisor at the San Diego Airport!*Must have Cargo experience* Please kindly do not a...
  • 10 Days Ago

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NIAPS Fleet Support Systems Analyst - Job is remote and Onsite (Varies)
  • Solvere Technical Group
  • San Diego, CA FULL_TIME
  • NIAPS Fleet Support Systems Analyst PurposeSolvere Technical has an immediate need for an onsite NIAPS Fleet Support Systems Analyst based in San Diego County CA. with some travel expected - 30% CONUS...
  • 13 Days Ago

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Technical Support Engineer 1
  • EMCOR Group Inc. Website
  • El Cajon, CA FULL_TIME
  • COMPANY OVERVIEW Dynalectric Company is a subsidiary of publicly traded EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastruc...
  • 21 Days Ago

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Technical Customer Support Specialist
  • Moore & Associates
  • San Diego, CA FULL_TIME
  • The Senior Technical Customer Service Representative is responsible for processing inbound service requests for Scientific and Commercial customers in a timely and accurate fashion. The role requires ...
  • 1 Day Ago

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0 Technical Support Supervisor jobs found in Chula Vista, CA area

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Echocardiographic Technologist - Pediatric and Fetal
  • Global Dynamics
  • San Diego, CA
  • Job Description Job Description Global Dynamics is currently seeking a Echocardiographic Technologist to join our team a...
  • 3/28/2024 12:00:00 AM

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Combat Systems Port Engineer
  • KMS Solutions, LLC
  • San Diego, CA
  • Job Description Job Description Combat Systems Port Engineer In compliance with California's Equal Pay for Equal Work Ac...
  • 3/28/2024 12:00:00 AM

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Business Systems Analyst
  • Community Health Group
  • Chula Vista, CA
  • Job Description Job Description POSITION SUMMARY Meets the needs of system users by working with the appropriate staff t...
  • 3/27/2024 12:00:00 AM

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Anti-Submarine Tactical Air Controller (ASTAC) Trainer Trainer, Surface Combat Systems Training Command - San Diego (SCSTC-SD), San Diego, CA
  • General Dynamics Information Technology
  • San Diego, CA
  • Training Specialist Senior - Anti-Submarine Tactical Air Controller (ASTAC) Trainer Transform technology into opportunit...
  • 3/27/2024 12:00:00 AM

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Anti-Submarine Tactical Air Controller (ASTAC) Trainer Trainer, Surface Combat Systems Training Command - San Diego (SCSTC-SD), San Diego, CA
  • General Dynamics Information Technology
  • San Diego, CA
  • Training Specialist Senior - Anti-Submarine Tactical Air Controller (ASTAC) Trainer Transform technology into opportunit...
  • 3/27/2024 12:00:00 AM

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Circulation and Technology Support Specialist Library Assistant 4
  • San Diego
  • San Diego, CA
  • **Posting #:** 4071 **Position Status:** Full-time regular **Location:** San Diego **Position Type:** Staff, Copley Libr...
  • 3/26/2024 12:00:00 AM

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IT Best Practices Analyst
  • SpotLink
  • San Diego, CA
  • IT Best Practices Analyst Job Summary Elevate your career by joining forces with San Diego’s premier managed service pro...
  • 3/24/2024 12:00:00 AM

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Angiogram/Interventional Technologist (On-Call Day shift position in San Diego, CA)
  • Kaiser Permanente
  • San Diego, CA
  • Description: Under the indirect supervision, provides patient services using imaging modalities. Performs a variety of a...
  • 3/24/2024 12:00:00 AM

Chula Vista (/ˌtʃuːlə ˈvɪstə/; English: beautiful view ) is the second largest city in the San Diego metropolitan area, the seventh largest city in Southern California, the fourteenth largest city in the state of California, and the 74th-largest city in the United States. The population was 243,916 as of the 2010 census. Located just 7.5 miles (12.1 km) from downtown San Diego and 7.5 miles (12.1 km) from the Mexican border in the South Bay region of the metropolitan area, the city is at the center of one of the richest economic and culturally diverse zones in the United States. Chula Vista is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$72,973 to $101,612
Chula Vista, California area prices
were up 2.6% from a year ago

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