Technical Support Supervisor jobs in Bloomington, IN
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Technical Support Specialist - Remote : 337345
- CorTech
-
Columbus, IN
FULL_TIME
-
CorTech is seeking to hire a Technical Support Specialist for our client in Columbus, IN!
Benefits Available!
Weekly Pay!
Pay Rate - $46.50/hr
1st Shift: Monday-Friday, 8am-5pm
Job Description
Technical Support Specialist for Digital products & applications that can range from Service Event focused to In-Mission end customer focused, and in some cases telematics hardware focused, that are in production being used by external customers, service providers, & internal stakeholders.
New product launch will drive increased volume of questions, registrations, and/or reported issues - this is what this hire will be taking care of. Selected hire needs to have good communication skills and be able to handle disgruntled customers professionally when needed.
Responsibilities for this position will include the following:
- This position will support the day-to-day operations within the Customer Support group of triaging / prioritizing incoming defects, to tracking and facilitating technical resolution by coordinating between our user and our Digital Product Support & Software development teams to investigate, troubleshoot, & resolve issues related to cloud, digital applications, or device issues.
- Will also manage the process for Customer registration.
- Supports counterparts in strengthening their relations in customer partnerships.
- Works with Sales and Service Operations, customers, and potential customers regarding the resolution of technical or engineering issues that affect Digital products.
- Proposes changes in products and services that result in cost reductions and increased sales.
- Evaluates products and solutions based on customer requirements.
- Prepares operating manuals, reference materials or training materials for customers and the sales force.
- Be the customer advocate for quick & quality resolutions and provide input / testing on product development and/or enhancements.
Position Requirements:
- Minimum of a Bachelors’ Degree (4-year degree) is required.
- Minimum of 3 years’ Experience in Customer Support / Account Management in an Application Software related field.
- Selected hire needs to have experience and/or a background in technical customer support - technical support/experience as it relates to software application – not hardware or desktop support.
- Hire needs to be able to think critically and work with a sense of urgency.
- This role requires a lot of interfacing with customers of all levels so effective communication is key & customer focus is a must.
- Experience/willingness to learn technical details of current and future digital products.
- Self -motivated, Proactive in nature, with a desire to work in a fast-paced environment.
- MS Office proficiency is a must.
- Experience with AWS and/or Computer Networking experience preferred
Competencies:
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Networking: Ability to proactively work across functional teams to learn about the products and work to resolve issues.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Data Analytics: Interprets information relying on knowledge of business or functional frameworks and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.
- Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
- 1 Month Ago
OCU-Technical-Mechanical Engineering Technical Support Specialist-2nd Shift
- Cummins
-
Seymour, IN
FULL_TIME
- OCU-Technical-Mechanical Engineering Technical Support Specialist-2nd Shift Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community...
- 17 Days Ago
Program Support Specialist
- US HQDA Field Operating Agencies and Staff Support...
-
Edinburgh, IN
FULL_TIME
- Duties Responsible for preparation, development, scheduling, and execution of various facets of Civilian Readiness Processing (CRP) and mobilization. Develop, plan, and execute complex, multi-site, an...
- 1 Month Ago
Program Support Specialist
- US HQDA Field Operating Agencies and Staff Support Agencies
-
Edinburgh, IN
FULL_TIME
- Duties Responsible for preparation, development, scheduling, and execution of various facets of Civilian Readiness Processing (CRP) and mobilization. Develop, plan, and execute complex, multi-site, an...
- 1 Month Ago
Electronic technician
- UIC Technical Services
-
Crane, IN
FULL_TIME
- Overview ELECTRONICS TECHNICIAN MAINTENANCE (F3500 2024-20315) : Bowhead is seeking an experienced Electronics Technician Maintenance to join our team in Crane, IN. The Electronics Technician Maintena...
- Just Posted
Sr. Firmware Developer
- RHM Technical Solutions
-
Columbus, IN
FULL_TIME
- Job DetailsWe are currently looking for experienced Firmware Engineers to join a global team that is looking to expand their national presence in the greater Indianapolis Area.RESPONSIBILITIESCreating...
- 6 Days Ago
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0 Technical Support Supervisor jobs found in Bloomington, IN area
SCA Technical Writer
- Bowhead / UIC Technical Services
-
Crane, IN
- Overview SCA TECHNICAL WRITER (F3900 2024-20507): Bowhead seeks a Technical Writer to join our team in supporting the ...
- 4/24/2024 12:00:00 AM
Assistant/Associate/Professor of Clinical Pathology and Laboratory Medicine
- Knewin
-
Bloomington, IN
- The Laboratory Animal Resource Center (LARC) at Indiana University School of Medicine (IUSM) is seeking a customer servi...
- 4/24/2024 12:00:00 AM
Call Center Representative/Loan Officer
- Hoosier Hills Credit Union
-
Bedford, IN
- "Forbes declares HHCU as one of Indiana's top three credit unions for 2023." Job Type: Full-time Salary: $20.89-$31.34 S...
- 4/24/2024 12:00:00 AM
Field Application Specialist - HammerHead
- The Toro Company
-
Bloomington, IN
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/23/2024 12:00:00 AM
Specialist, Process Engineer
- Exide Technologies
-
Columbus, IN
- Overview The Process Engineering Specialist will work within the Engineering Team and provide assistance to production a...
- 4/23/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
-
Bloomington, IN
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Information Technology Site Lead
- Insight Global
-
Madison, IN
- Under the direction of the Executive Director of IT Operations, the IT Director will provide leadership over the technic...
- 4/20/2024 12:00:00 AM
Summer Internship 2024
- Hoosier Hills Credit Union
-
Bedford, IN
- Forbes declares HHCU as one of Indianas top three credit unions for 2023. Job Type: Temporary Hourly Rate: $14.00 Hoosie...
- 4/20/2024 12:00:00 AM
About Bloomington, Indiana
Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington.
The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$62,444 to $86,947
Bloomington, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020