Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Responsible for: Coordinating all aspects of day program services with the approval of the Program Director. This includes the organization and implementation of Person Center Plans that addresses the outcomes for people supported by NVSS and would include the following: Customized paid/volunteer work, earning an income, community activities including opportunities for discovery, case management, solving communication challenges for people support by NVSS, and ways for people supported by NVSS to get to where they want/need to go. Responsible for the development of volunteer and paid positions as identified by the people we support in their Person Centered Outcome Plans. Ensuring that all services are in accordance with agency procedures, Federal and State Laws and Labor Regulations, Community Care Licensing requirements and CARF standards and all other applicable laws and regulations.
Qualifications:
Education:
Prefer two or four years college with emphasis on Special Education, Rehabilitation or a closely related field. Requires High School Diploma or the equivalent.
Experience:
Two years paid experience working with people with developmental disabilities. Prefer a minimum of one year experience in administrative that include direct staff supervision responsibilities, have comparable management training or show the ability to complete the management responsibilities. Experience over three years may be substituted on a year for year basis of required education.
Physical Requirements:
· Employee may experience the following physical demands for extended periods of time:
o Ability and willingness to lift 30 lbs., use a mop, vacuum and perform various entry level work tasks.
o Driving / Traveling
o Lifting up to 30 pounds
o Sitting/standing for extended periods.
o Squat, stoop, kneel as needed.
· With assistance, ability and willingness to physically transfer/lift adults.
Other:
· Current California Driver's License, with an acceptable driving record
· A reliable vehicle that seats four passengers, and is insured and in good running condition.
· Must pass and maintain a clean criminal record background check, drug screening, physical exam and TB test.
· Meet all California Department of Public Health orders.
Job Type: Full-time
Pay: $21.25 - $23.25 per hour
Expected hours: 40 per week
Benefits:
Schedule:
License/Certification:
Work Location: In person
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