Technical Support Supervisor jobs in Anaheim, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Clinical Supervisor
  • Pathways Health and Community Support, LLC.
  • Anaheim, CA FULL_TIME
  • Description


    Welcome to Pathways of California’s career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!

    Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

    Anaheim Adult Recovery Center

    Provides recovery oriented services for Medi-Cal eligible adults (18 and over) with a serious and persistent mental illness living in Orange County. Consumers are referred through the Orange County Health Care Agency. Services provided are coordinated, effective and comprehensive. The Recovery Center provides Evaluation & Assessment Services, Psychiatric Treatment Planning, Psychiatric Follow-Up Care, Individual & Group Therapy, Crisis Intervention, Intensive Case Management, Medication Support, Family Support & Education, Recreational & Clubhouse Activities, Vocational & Educational Support, Referrals to Community Resources, and Weekly Consumer Advisory Board Meetings.


    Pathways is seeking an innovative and purpose driven individual to join our team as a Part Time Clinical Supervisor (16-20 hours a week) that will be responsible for directly supervising the clinical staff and services at a site to ensure mental health treatment services are provided in a way that maximizes client independence and family empowerment. Oversees the provision of individual and group counseling services to assist individuals’ in achieving more effective personal, social, educational and vocational development and adjustment and assures compliance with Company policy and government regulations.


    Salary $46.00hr


    ABOUT YOUR ROLE

    • Oversees all aspects of the clinical services of a clinic
    • Consults with superior on a regular basis to keep her/him up-to-date on program performance and needs
    • Facilitates regular meetings to ensure staff is kept well informed and provides treatment team leadership
    • Provides direct client care as assigned, which may include individual, family, group therapies, discharge planning, and phone contacts to parents and referral sources
    • Coordinates with outside clinicians, medical director, and/or nurse regarding client treatment issues, professional consultations, or medication evaluations
    • Completes and submits to superiors all required reporting to include Quality Assurance reports
    • Completes utilization reviews on program clients and documents appropriate
    • Collaborates with Program Director for the establishment of clinical program content and delivery of service
    • Audits client charts regarding clinical documentation
    • May provide consultation/education to community service clubs, organizations, human service agencies, hospitals, and various county departments
    • Participates in program development and interacts with other staff regarding difficult cases and psychiatric emergencies
    • Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients
    • Responsible for adhering to department budget and may participate in development of such
    • Performs administrative functions consistent with the needs of the program
    • Participates in program staff and planning meetings as required
    • Transport clients to accommodate community relationships. Use of personal car or vehicle is required
    • Other duties as assigned or necessary to support your department and/or the company
    • Provide clinical supervision to pre-licensed clinicians and student interns, meeting agency and Board of Behavioral Sciences
      (BBS) standards.
    • Provide face to face weekly supervision (a minimum of one hour of supervision per 10 hours of direct clinical service) of all
      registered/waivered clinical staff and student trainees and 2-hour group supervision onsite at the program.
    • Provide regular trainings related to crisis intervention and suicide prevention, current clinical trends, documentation
      standards and diagnosis- specific interventions.
    • Reviews intake and annual assessments and clinical documentation to ensure legally and ethically appropriate service
      delivery

    RECOVERY REQUIREMENTS

    • Provide the best customer care possible
    • Identify and build upon the strengths of consumers, coworkers, and the communities we serve.
    • Support consumers’ steps towards Recovery and Wellness.
    • Create an organizational culture that respects and celebrates the diversity of our consumers.
    • Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry.
    • Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes.

    EDUCATION/LICENSING REQUIREMENTS

    • Master's degree in Social Work, Psychology, Counseling or relative field, or Ph.D. or Psy.D. in Psychology from an accredited college or university
    • Must be a licensed LCSW, MFT or licensed by the appropriate Board as a Clinical Psychologist to practice independently at the highest level possible. Licensed for two years preferred
    • Proof of: valid CA driver’s license, valid auto insurance coverage as well as proof of education are required

    DO THE FOLLOWING APPLY TO YOU?

    • Minimum of five years of experience with inpatient, outpatient, and/or mental health care and two years post-licensure experience required.
    • Bilingual Spanish Preferred
    • Must have direct clinical and case management experience, group leadership experience and knowledge regarding rehabilitation philosophy.
    • Short Doyle knowledge preferred and First Aid Certification may be required.
    • Strong clinical and interpersonal skills, ability to lead and direct work of others and excellent written and verbal communication skills.
    • Intermediate level PC skills required.
    • Excellent organizational skills, interpersonal skills, computer skills and communication skills are a must.
    • Ability to effectively prioritize and manage time


    *NOW OFFERING DAILY PAY TO OUR EMPLOYEES *

    PERKS OF WORKING WITH PATHWAYS CALIFORNIA:

    Competitive salaries & benefits
    • Paid Vacation Days (1st year 12 days; increases with tenure)
    • Paid Sick Days (Accrual per pay period)
    • 9 Paid Holidays (including Day after Thanksgiving)
    • Medical, Dental, Vision including a Health Savings Account or FSA
    • Health, Dependent and Transportation Flexible Spending Accounts
    • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
    • 401K
    Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)

    If you're #readytowork PATHWAYS CA is #readytohire!
    Not the job you’re looking for?
    Pathways has a variety of positions in various locations; please go to www.pathwaysofcalifornia.com

    Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.
  • 29 Days Ago

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Service Writer/Technical Support
  • TEKsystems c/o Allegis Group
  • Anaheim, CA FULL_TIME
  • Job DetailsDescription: Waev Inc is seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support will work closely with our team of technical service e...
  • Just Posted

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Technical Support - Automotive
  • TEKsystems c/o Allegis Group
  • Anaheim, CA FULL_TIME
  • Job DetailsDescription:Seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support will work closely with our team of technical service engineers to p...
  • Just Posted

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Product Technical Support
  • Eureka Ergonomic
  • La Mirada, CA FULL_TIME
  • Benefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Eureka Ergonomic was founded ...
  • 4 Days Ago

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Technical Support Manager
  • Da Vinci
  • Anaheim, CA FULL_TIME
  • Technical Support ManagerDa Vinci’s WMS empowers companies of all sizes and all industries to meet the increasing demands of today’s supply chain challenges, with sophisticated warehouse, transportati...
  • 7 Days Ago

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Customer Technical Support Manager
  • Geary Pacific Supply - Hire Jobs
  • Anaheim, CA FULL_TIME
  • Geary Pacific Supply is a leading distributor of HVAC (Heating, Ventilation, and Air Conditioning) parts and systems, serving contractors and professionals in the industry for over 60 years. We pride ...
  • 21 Days Ago

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Senior Application Developer
  • Ebizcharge
  • Irvine, CA
  • Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payme...
  • 4/20/2024 12:00:00 AM

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PLC Technician
  • FLAG Solutions LLC
  • Rowland Heights, CA
  • Job Description Job Description Responsibilities: Develop and implement PLC programs to automate and control various pro...
  • 4/19/2024 12:00:00 AM

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Supervising Information Technology Technician (Promo SB-288-23E) Whittier
  • Los Angeles County Sanitation Districts
  • Whittier, CA
  • Salary: $8,972.00 - $11,147.00 Monthly Location : Whittier, CA Job Type: Monthly Job Number: SB-288-23E Department: Faci...
  • 4/19/2024 12:00:00 AM

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Systems Support Specialist
  • Jenner & Block
  • Los Angeles, CA
  • ABOUT JENNER & BLOCK Jenner & Block (www.jenner.com) is a law firm with global reach, with more than 500 lawyers and off...
  • 4/18/2024 12:00:00 AM

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Cybersecurity Apprenticeship
  • Coast Community College District
  • Costa Mesa, CA
  • Salary: $16.00 - $23.93 Hourly Location : Costa Mesa, CA Job Type: Short Term Job Number: Cybersecurity Apprentice 2023 ...
  • 4/18/2024 12:00:00 AM

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Systems Support Specialist
  • Jenner & Block
  • Los Angeles, CA
  • ABOUT JENNER & BLOCK Jenner & Block (www.jenner.com) is a law firm with global reach, with more than 500 lawyers and off...
  • 4/17/2024 12:00:00 AM

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Senior Application Developer
  • EBizCharge
  • Irvine, CA
  • Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payme...
  • 4/17/2024 12:00:00 AM

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Technical Writer
  • EBizCharge
  • Irvine, CA
  • Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing payment processi...
  • 4/17/2024 12:00:00 AM

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$75,190 to $104,696
Anaheim, California area prices
were up 3.2% from a year ago

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Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
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Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020