Technical Support Supervisor jobs in Alabama
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
QMR Supervisor, AL, Fort Novosel
- M1 Support Services
-
Fort Novosel, AL
FULL_TIME
-
QMR Supervisor
Location Fort Novosel, AL Job Posting No Req. 110839, Pos. 111539
To apply for this position, you
will need to scroll (using
outside bar) to the bottom of
for this position” button.
Start Date TBD Contract FT Novosel AMS
Salary Range DOE Posting Date March 5, 2024
Union No FLSA Status Exempt
Shift Work Possible FT/PT Full-time
Relocation No Travel Possible
M1 is looking for a QMR Supervisor with the following knowledge and experience:
Position Description:
- Responsible for implementing the company Quality Control Plan (QCP) at the assigned location on Fort Novosel IAW
- Ensures the monthly management and Quality review is presented to the Program Manager on the performance of the
- Ensures ECOD’s are completed and submitted IAW local timelines.
- Has the overall responsibility to report quality escapes to the Field Manager, the Customer, and Company Leadership.
- Provides oversight on technical guidance to maintenance personnel performing aircraft maintenance.
- Ensures compliance with directives, technical manuals, work standards, safety procedures, Safety Action Messages
- Responsible for the operational management of the Quality Control Section at assigned location.
- Is the primary liaison with the Oversight organization on matters regarding the QMS/QASP/CAR/Observations.
- Ensures sufficient Quality manpower, technical data, tools and equipment are available for planned work and shift
- Oversees attendance, approves timecards, assigns overtime at assigned location.
- Renders advice and assistance to the Program Manager, Maintenance Managers, and Aircraft Supervisors on Quality
- Applies Company policy and procedures pertaining to the promotion, training, discipline, and termination of employees.
- Ensures employees possess the qualifications and certifications necessary to perform their jobs.
- Ten years of Quality management experience in the aviation field, ten years of experience in a military aviation
- ISO 9001/AS9100/9110 Lead Auditor certification preferred; knowledge of quality management system requirements.
- Bachelor Degree in related field preferred.
- Airframe and Power Plant (A&P) Certificate with Inspection Authorization (IA) required if assigned to any FAA
- Able to obtain/maintain security clearance as required by PWS.
- Comprehensive understanding of aircraft maintenance and quality control procedures in an Army aviation environment.
- Must possess competent computer skills.
- Must be able to speak, read, write, and understand English.
- Must be able to moves about both inside aircraft hangars and outside on aircraft ramps within close proximity of
- Must be reliable, self-motivated, and able to deal with stressful situations and timelines while maintaining a professional
M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-
and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance
Program.
M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of
Defense and government agencies.
M1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Woman-owned, disabled veteran, business - 1 Month Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Bayou La Batre, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Eight Mile, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Grand Bay, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Montrose, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Logistics Supervisor, AL, Fort Novosel
- M1 Support Services
-
Fort Novosel, AL
FULL_TIME
- Logistics Supervisor Location Fort Novosel, AL Job Posting No 111462, Req. 110783 To apply for this position, you will need to scroll (using outside bar) to the bottom of the page and click on the but...
- 28 Days Ago
Technical Support Supervisor jobs at Popular Companies
Technical Support Supervisor
- Igt
-
Egg Harbor City, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/23/2024 12:00:00 AM
Technical Support Supervisor
- IGT
-
Egg Harbor, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/21/2024 12:00:00 AM
I.T. Help Desk Manager
- New England Authentic Eats (Papa Gino's/D'Angelo)
-
Dedham, MA
- Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
- 4/21/2024 12:00:00 AM
Tier I Technical Support Specialist
- Cubex LLC
-
Phoenix, AZ
- CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
- 4/21/2024 12:00:00 AM
Technical Support Expert - Level 1 - Remote Monitoring and Management (RMM)
- Kaseya Limited
-
Orlando, FL
- Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Pro...
- 4/21/2024 12:00:00 AM
TECHNICAL SUPPORT SPECIALIST II
- Transition Networks, Inc.
-
- ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
- 4/20/2024 12:00:00 AM
Junior Technical Support Supervisor
- AGILANT SOLUTIONS INC.
-
Port Washington, NY
- Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
- 4/19/2024 12:00:00 AM
Technical Support Specialist
- Kaseya
-
Columbia, SC
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 4/19/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$62,308 to $86,759
Most Popular Cities in Alabama for Technical Support Supervisor Jobs
What does a Technical Support Supervisor do?
Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019