The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnoses while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
General Responsibilities:
Additional Duties:
Qualifications:
3 years of recent, over-the-phone technical support experience – must have experience interacting with non-technical customers; solid communication skills; able to work in a fast-paced, high-stress environment; possess intermediate skills in MS Office; strong time management and multi-tasking skills; be able to work on-call.
The Fikes Companies is an Equal Opportunity Employer.
By applying to this position, you agree to be contacted via email, phone, or text message. You may opt out at any time.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person