Technical Support Representative jobs in Rhode Island
Recently Added Technical Support Representative jobs
Technical Support Representative
- Apex Systems
-
Smithfield, RI
FULL_TIME
- Company DescriptionApex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needsJob DescriptionPosition Summary: This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfactionDuties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.QualificationsExperience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferredAdditional InformationApply Now! All your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Technical Support Specialist
- ALCOR Scientific
-
Smithfield, RI
FULL_TIME
- Summary:Alcor Scientific is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. Th...
- 8 Days Ago
SEASONAL TECHNICAL SUPPORT INTERN
- State of Rhode Island
-
Providence, RI
INTERN
- The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
- 1 Month Ago
Technical Sales Support Manager
- Wedi Corporation
-
Providence, RI
FULL_TIME
- wedi Corporation (www.wedicorp.com), is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construct...
- 20 Days Ago
SEASONAL TECHNICAL SUPPORT INTERN
- State of Rhode Island
-
Statewide, RI
INTERN
- The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
- 22 Days Ago
L3 Technical Support
- Integrated Resources, Inc
-
Providence, RI
FULL_TIME
- This is a Field Technician role that requires travel to a list of sites below. Mileage can be expensed for travel between sites. This position is the L3 in person contact for clients experiencing tech...
- 23 Days Ago
Technical Support Representative jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$45,086 to $57,940
Most Popular Cities in Rhode Island for Technical Support Representative Jobs
What does a Technical Support Representative do?
Technical Support Representative
Enterprise resource planning (ERP) experience is preferred, QAD.
May 04, 2023
Technical Support Representative in Tucson, AZ
Maintains a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines via phone, email or fax.
March 24, 2023
Technical Support Representative in San Francisco, CA
Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues.
March 26, 2023