Technical Support Representative jobs in Orange, CA

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Technical Customer Support Representative to join the team.

Job Description:

o Respond to service tickets via Eitan Medical’s Service Portal

o Responsible for approving user registration and user management across multiple platforms

o Provide technical support to service technicians for all products and applications

o Answer customer support calls and follow through until complete resolution within 24 hours

o Site implementation support (potential on-site travel)

o Confirm warranty status and approve warranty invoices

o Manage RMA process devices

o Escalation of customer complaints and clinical questions

o Manage project progress and milestones to meet deadlines

o Assist with management of level 2 vendors

• Education:

o Associates Degree or equivalent experience

o BMET or other technical certification (advantage)

• Job skills:

o Action-oriented, results-oriented, ‘take charge’ attitude.

o Remote Dial In / Phone Support Skill Sets

o IT Skills – Diagnosing / Troubleshooting / Resolving IT and Technical Issues

o Organizational Skills

o Ability to teach / educate on Functions and Features to empower our customer base

• Requirements:

o Excellent communication skills

o Availability to travel for on-site visits to vendors and customers - Must

• Computer skills:

o Microsoft windows (Excel, Word, Outlook) required

o SAP, Medical Device and Saleforce.com experience a plus

• Personality:

o Articulate, high integrity, friendly, self-motivated, detail oriented, flexible