Technical Support Representative jobs in Minnesota
Recently Added Technical Support Representative jobs
Systems Technical Support Representative
- Lucid Technologies Inc
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Eagan, MN
FULL_TIME
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Job Title: Customer Technical Support RepresentativeLocation: Eagan, MNNOTE:This positions requires a work schedule of: Shift will be 11:00 PM CT to 7:30 am CT. Days off are still TBD but will not be weekend (M/Tu, Tu/W or W/Th). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.Job Description:We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week).The ideal candidate will have past Monitoring and Incident Management /Help Desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. We are looking for someone who is organized and have the ability to lead incident calls bridges. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.Roles and Responsibilities:Monitor day to day operation of large-scale computing infrastructure involving 300 applications.Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.Assist in triage and incident management with collection and analysis of performance metrics.Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.Compose and send notifications to management for incidents.Monitor and execute incident and change requests.Able to type and communicate in an effective mannerBasic Qualifications:To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree and minimum 1 year IT experience.Past experience with help desk or Incident management.Strong knowledge and understanding of networking.Basic understanding of Windows and Linux operating systems.Ability to identify and relay information and symptoms detected by monitoring tools.Ability to read and follow detailed instructions or procedures.Effective communication skillsMust be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.Must have resided in the US for the last 5 years.Must be able to work from Eagan, MN location. No remote work from any other location.Preferred Qualifications:Bachelor’s Degree in Computer Science or associated discipline.Familiarity working with enterprise monitoring products.Working knowledge of IT Service Desk model.Experience working in large-scale IT environment.Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.Thanks & Regards,Ravi RajbharUS IT RecruiterLucid Technologies IncE: Ravi.r@lucidtechinc.comC: 1 214-385-4144 Ext:209W: www.LucidTechINC.com
- 1 Day Ago
Customer Technical Support Representative
- Lucid Technologies Inc
-
Eagan, MN
FULL_TIME
- Job Title: IT - Customer Technical Support Representative 4 This position is located in Eagan, MN currently allowing hybrid remote work(2 days/week), but this can change to be fully on-site. The expec...
- 3 Days Ago
Technical Support Representative
- Continuum Advantage LLC
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Waconia, MN
FULL_TIME
- 1Micro in Waconia, MN is a fast-growing tech company that manufactures and manages key security devices and inventory systems for car dealerships, rental car companies, and fleet departments. For over...
- Just Posted
Technical Support Representative- LPR
- Eagle Eye Networks Inc
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Bangalore, MN
FULL_TIME
- Position: Technical Support Representative- LPRLocation: Bangalore (In- office)OverviewEagle Eye Networks is seeking a Technical Support Representative at Eagle Eye Networks, you will be responsible f...
- 1 Month Ago
Technical Support Representative
- Eagle Eye Networks Inc
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Bangalore, MN
FULL_TIME
- About UsEagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficien...
- 26 Days Ago
Technical Support Representative Tier II
- Cyber Power Systems (USA), Inc.
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Shakopee, MN
FULL_TIME,TEMPORARY,OTHER
- Job Description The Technical Support Tier II Representative primary role provides positive product support via phone and electronic communication. Additionally the Tier II acts as a facilitator to Te...
- 2 Days Ago
Technical Support Representative jobs at Popular Companies
Technical Support Representative
- PVH - PVHardware
-
Houston, TX
- We are looking for an Aftersales Support Agent be responsible for customer support requests through, phone, support port...
- 5/9/2024 12:00:00 AM
Technical Support Representative
- Novanta
-
Lake Oswego, OR
- As a Technical Support Representative, you'll provide exceptional customer service by resolving technical issues. You'll...
- 5/9/2024 12:00:00 AM
Technical Support Representative
- RJ Young
-
Birmingham, AL
- Summary/Objectives The Technical Service Representative (TSR) is responsible for supporting multifunctional devices at c...
- 5/8/2024 12:00:00 AM
Technical Support Representative
- RJ Young
-
Gulfport, MS
- Summary/Objectives The Technical Service Representative (TSR) is responsible for supporting multifunctional devices at c...
- 5/8/2024 12:00:00 AM
Technical Support Representative
- Watch Communications
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Fort Mitchell, KY
- A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots...
- 5/8/2024 12:00:00 AM
Technical Support Representative
- CVS Health
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Smithfield, RI
- Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
- 5/8/2024 12:00:00 AM
Technical Support Representative
- TradeStation
-
Chicago, IL
- #WeAreTradeStation Who We Are: TradeStation is an online brokerage firm seeking to level the playing field for self-dire...
- 5/6/2024 12:00:00 AM
Virtual Technical Support Representative
- Brinks Home
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Independence, KS
- Description Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S.,...
- 4/26/2024 12:00:00 AM
About Minnesota
Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North).
Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$44,299 to $56,925
Most Popular Cities in Minnesota for Technical Support Representative Jobs
What does a Technical Support Representative do?
Technical Support Representative
Enterprise resource planning (ERP) experience is preferred, QAD.
May 04, 2023
Technical Support Representative in Tucson, AZ
Maintains a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines via phone, email or fax.
March 24, 2023
Technical Support Representative in San Francisco, CA
Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues.
March 26, 2023