Technical Support Representative jobs in Lompoc, CA

Who are we?

At 360 Behavioral Health- Support Services, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Respite Care Providers. Today, 360 Behavioral Health- Support Services is one of the top ABA, enhanced personal assistance and respite providers in the United States. The commitment, dedication, and approach to care that guided our founders when they opened their doors continues to guide all we do today. Our devotion to their philosophy landed us on the list for “The 5 Best ABA Therapy Providers for 2023”, and to us being labeled as a certified “Best Place To Work”!

What would this role do?

As a Direct Support Professional (DSP) you will assist families seeking support with autism and other related developmental disabilities by providing care in-home, at a support center or in the community.

Your goal will be to provide assistance and compassionate care to individuals whose behaviors can range from mild to severe.

Role Responsibilities

• Direct Support Professional staff provide assistance and supervise consumers in activities of daily living, including but not limited to bathing, dressing, and toileting.
• Responsible for adhering to and documenting an individual's program as directed by the Program Coordinator, or Department Manager. Such as program design/behavioral support and/or intervention plans.
• Be able to fulfill any number of roles to fit the unique programming needs of each individual client while supporting at different stages of the client's life including but not limited to: at an afterschool program, at a college/university, at his or her part time job, and at a Day Program or Group Home setting.
• Responsible for adherence to standards, procedures and schedules established by their supervisor.
• Communicate information and/or issues that arise in a timely manner in accordance with company policy.
• Attend and complete all initial and on-going training requirements.
• Meet punctuality and attendance standards as outlined by the organization.
• Document consumers' progress and communicate findings to program coordinator.
• Prepare and submit behavioral and incident reports as necessary.
• Be prepared to adequately manage and de-escalate behavioral outbursts including but not limited to physical and verbal aggression, property destruction, elopement, self-injurious behaviors, and self-stimulatory behaviors.

Must Haves

• High School Diploma or GED (minimum)
• Reliable Transportation
• Successfully complete LiveScan background check, employment verification and TB screening
• Be able to lift up to 30 lbs. while assisting consumers.
• Be able to run, bend, sit and stand for periods at a time.

Nice to haves

• Empathy and compassion towards the families we support.
• Maintains professional demeanor, boundaries, and composure.
• Demonstrates effective communication and shows ability to implement existing behavioral plans.
• Implement outlined plans to achieve desired goals.
• Ability to connect with clients and families by adapting to their specific needs.
• Be comfortable working in clients’ homes.
• Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)

What we offer

• Competitive compensation (we value transparency) $19-$20.50/hour
• Monday- Friday between the hours of 8:00am-6:00pm
• Saturdays & Sundays 9:30 AM-5:00 PM
• Student loan repayment assistance for eligible roles
• Bonus program(s) for eligible roles
• Career development and advancement opportunities
• Flexible scheduling
• Great and fun company culture
• Expansive Health, Vision, and Dental plans for our full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement for eligible roles
• And so much more!

360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations. Please contact us at 855-360-4437 for assistance.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to benefits360hr@360bhmail.com to let us know the nature of your request. For more EEO information about applicant rights click here.

Americans With Disabilities Act

360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact [ADA Coordinator name and contact information] as soon as possible, preferably 30 days before the activity or event. For inquiries, please contact us at benefits360hr@360bhmail.com

Education

• High School or better