Technical Support Representative jobs in Greenwood, IN

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Support Desk Technical Representative
  • Netfor, Inc.
  • Indianapolis, IN FULL_TIME
  • Netfor, Inc.
    The Art and Science of the Customer Experience

    Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media, and online chat to receive world-class customer service, help desk support, order fulfillment, and field services.

    Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico, and Canada.

    How Netfor will help you grow and succeed: 

    1. A launching point for your career and life goals
    2. Gain experience in multiple industries, platforms, and software
    3. Help you develop a career path as well as provide mentoring and training 
    4. Opportunities to work on special projects with our clients
    5. Provide opportunities internally for advancement
    6. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc. 


    Hours and Location: 
    This is a 100% Remote Job (Work from Home) and we actively hire in 12 states. 
    Hours range from 32-40 hours a week for 1st or mid-shift Monday-Saturday (5 working days a week), weekends are going to be required after training. Netfor operates 24 hours a day 7 days a week. 

    Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings). 

    Job Responsibilities Summary:
    Working with a great team of peers, you would identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via our knowledge base articles.

    Provide one-on-one customer problem resolution and support over the phone working directly with the customer and/or remotely assisting our clients via remote control screen sharing software. In addition to providing technical support, this role provides support for instructional calls, questions and answer calls, and handling all other customer issues by performing questions/problems diagnosis, searching knowledge-base articles, and guiding users through step-by-step solutions in a call center environment. All inbound telephone support (no cold calling or sales)

    KEY DUTIES AND RESPONSIBILITIES

    • Provide timely and accurate information to incoming customer questions
    • Answering phone calls for customers needing technical assistance
    • Provides timely feedback to the company regarding service issues or customer concerns.
    • Thrives on getting positive customer satisfaction survey comments.
    • Assist customers with basic technical troubleshooting (point of sale systems, hardware, and software)
    • Processes customer orders/changes/returns according to established departments policies and procedures. 

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Single point of contact resolver
    • Ability to identify and reroute technical issues as needed
    • Ability to talk and type at least 35 words per minute
    • Strong and efficient communication skills
    • Strong ability to multi-task
    • Ability to identify the root cause
    • Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
    • Must be independent, motivated, and innovative. Must be confident and flexible.
    • Ability to work 100% from within our knowledge base without deviation
    • Punctuality with a positive attitude
    • Microsoft Office proficiency
    • Experience with troubleshooting Windows operating systems, multi-function printers, and networking a plus
    • Show up on time and display a positive attitude
    • Must have the ability to work with a diverse client base and use both technical and customer service skills
    • Must have a desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)  We do not accept MacOS  Operating System -Windows 10 For Windows Systems  RAM or Memory - 8GB or higher • Processor - I5 9500 or Ryzen 3 3100 or higher  SSD 256GB or higher with at least 100gb of free space.

    EDUCATION / CERTIFICATIONS:
    The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met. A , CompTIA, or similar certification preferred

    COMPENSATION
    Starting at $16.00  an hour depending on experience, technical aptitude, typing skills. Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical.

    DISCLAIMER

    This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

    Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Netfor, Inc. participates in E-Verify.

    Netfor, Inc. will not sponsor applicants for work visas.

  • 4 Days Ago

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Regional Technical Support Representative
  • CommuniCare Health Services Corporate
  • Indianapolis, IN FULL_TIME
  • Regional Technical Support Representative Never Alone Telehealth WHO ARE WE? Never Alone. Where high-touch personal care and innovative technology intersect to create an integrated ecosystem of resour...
  • 10 Days Ago

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Support Desk (Technical) Representative
  • Netfor, Inc.
  • Indianapolis, IN FULL_TIME
  • Netfor, Inc.The Art and Science of the Customer ExperienceNetfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social med...
  • 10 Days Ago

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Field Technical Support Representative
  • Hewlett Packard
  • Indianapolis, IN FULL_TIME
  • This customer facing, non-exempt HP pc and printer field break fix position provides a wide range of hardware support and related services to HP’s customers. Products include laptops, desktop, RPOS, W...
  • 1 Month Ago

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Customer Service Representative - IND
  • Signature Flight Support LLC
  • Indianapolis, IN OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 4 Days Ago

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Prior Authorization Representative
  • Healthcare Support Staffing, Inc
  • Indianapolis, IN OTHER
  • Prior Authorization Representative HealthCare Support is actively seeking a Prior Authorization Representative to fill an opening with a well-known Healthcare organization in Indianapolis, Indiana. Da...
  • 1 Month Ago

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0 Technical Support Representative jobs found in Greenwood, IN area

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Technical Support Specialist
  • Forms On Fire, Inc.
  • Indianapolis, IN
  • Job Description Job Description Forms On Fire Technical Support Specialist You must currently live in Washington, Indian...
  • 3/28/2024 12:00:00 AM

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Geopositioning/Building Construction Sales Representative
  • Topcon Positioning Group
  • Indianapolis, IN
  • Geopositioning/Building Construction Sales Representative page is loaded **Geopositioning/Building Construction Sales Re...
  • 3/28/2024 12:00:00 AM

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Technical Support Engineer
  • Tek Experts
  • Indianapolis, IN
  • Overview: Were seeking a technically proficient Technical Support Engineer to provide world-class technical support to o...
  • 3/26/2024 12:00:00 AM

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Remote Sales and Marketing Manager
  • The ITSC
  • Indianapolis, IN
  • Job Description Job Description OPPORTUNITY: We are a rapidly-growing IT Services company seeking a seasoned and dynamic...
  • 3/26/2024 12:00:00 AM

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Technical Support Analyst
  • Visionaire Partners
  • Indianapolis, IN
  • Technical Support Analyst There is an immediate need for a sharp Technical Support Analyst / Help Desk Analyst. RESPONSI...
  • 3/25/2024 12:00:00 AM

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Technical Support Specialist
  • Sonicu
  • Greenfield, IN
  • Job Description Job Description Sonicu, a fast-growing wireless sensor and cloud-based computing company headquartered i...
  • 3/24/2024 12:00:00 AM

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Information Technology (IT) Help Desk Specialist
  • Careerbuilder-US
  • Indianapolis, IN
  • We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support team. In this role...
  • 3/24/2024 12:00:00 AM

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Senior Quality Assurance Analyst
  • V-Soft Consulting
  • Indianapolis, IN
  • Senior Quality Assurance Analyst Primary Location: Indianapolis Local candidates only. V-Soft Consulting is currently hi...
  • 3/24/2024 12:00:00 AM

Greenwood is a city in Johnson County, Indiana, United States. The population was 49,791 at the 2010 Census, and increased to 56,545 in the Census 2016 estimates. Greenwood is located between Indiana State Road 37 and Interstate 65. The city shares a border with Indianapolis and is the most populous suburb in the southern portion of the Indianapolis Metropolitan Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$41,861 to $53,795
Greenwood, Indiana area prices
were up 1.3% from a year ago

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