Technical Support Representative jobs in Escondido, CA

Job Overview:
We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is a full-time position with competitive pay and excellent benefits.

Duties:
- Provide technical support to clients via phone, email, or chat
- Troubleshoot and resolve hardware and software issues
- Assist with network setup and configuration
- Install and configure software applications
- Perform system upgrades and maintenance tasks
- Collaborate with team members to resolve complex technical problems
- Document all customer interactions and solutions in the ticketing system
- Escalate unresolved issues to the appropriate department

Requirements:
- Some experience in IT support or a related field
- Strong knowledge of computer networking concepts and protocols
- Proficiency in troubleshooting hardware, software, and network issues
- Familiarity with Active Directory, DNS, LAN, SCCM, firewall configurations, and desktop support
- Excellent communication skills, both verbal and written
- Ability to explain technical concepts to non-technical users
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as in a team environment

Benefits:
- Competitive pay based on experience
- Paid time off and holidays
- Professional development opportunities

If you are passionate about technology and enjoy helping others solve technical problems, we would love to hear from you. Apply now to join our dynamic team as a Technical Support Representative!

Job Types: Full-time, Contract

Pay: $3,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• San Marcos, CA 92069: Relocate before starting work (Required)

Work Location: In person