Technical Support Representative jobs in Delaware

He or she is on the go all day every day, starting and checking in on jobs, assisting crews as needed, paying close attention to project details and craftsmanship, and continually communicating with Customers, Crews, and the Senior PM.

The Field Rep also completes all final inspections for his or her jobs, receives helpful feedback from our customers and asks for positive reviews and referrals.

It is the Field Rep's responsibility to close out all jobs in a timely manner. This individual enjoys meeting new people, building relationships, supporting others, and problem-solving.

He or she is a self-motivated, field-knowledgeable, trustworthy, caring person who connects well with others and handles conflict well.

• Accompanies the Project Manager on visits to project sites. -Contacts homeowners with approved contracts, schedules visits, and communicates with customers on schedule changes.
• Assists the Project Manager to develop project specifications. -Visits project sites, confirms measurements and materials provided by the Estimator, identifies issues that might affect the successful completion of the project, and clarifies any identified issues with the homeowner.
• Monitors the progress of all projects. -Communicates with work crew leaders to identify issues that negatively impact the completion of the project.
• Communicates with the Customer to answer questions or concerns. Updates DF and email chain as required.-Assists Project Manager in reconciling pre-project and post-project margins.
• Analyzes the difference between the pre- and post-project margins and discussed that with the VP Residential Production weekly.

Identifies opportunities for improvement and creates / implements strategies to capture them.-Provides feedback to the Sales, Marketing, and Production Departments.

• Provides feedback to other departments on potential revenue opportunities or improvements that could help the Company grow.
• Seeks to improve productivity and results on a daily basis.-Follows all Company safety rules and operating procedures, practices and guidelines.
• Completes other tasks as assigned by Management.-Thoroughly reviews all projects the day before start-up.-Calls crew the day before start-up (if needed) to communicate important info, especially if Site Manager will be late the next morning.
• Confirms always has shirts for crews, yard signs, and a small stock of materials (Quad Max, Blackjack, White Trim Coil, Pipe Collars, Rain Collars, Ridge Vent, etc.

on hand.-Arrives at first start-up no later than 7am.-Connects with the homeowner(s), builds rapport, re-sets expectations, answers questions, gives contact info, and puts homeowner(s) at ease!-Contacts all crews to get plywood counts and other additional work covered in the replacement clause the day the additional work is done.

Communicates in writing any extras to the CUSTOMER and Project Manager by 2 pm the day the extra work is done.-Contacts all crews to determine which projects will be finished by end of the day.

• Puts in dumpster removal and / or swap requests (Texts Trash Company Rep and Project Manager the customer"s last name and address) by 2 pm for all jobs that are finishing up that day.
• Reaches out to Project Scheduler (via sign-on chain) when the next phase of a project needs to be scheduled. (this needs to be done with foresight so we reduce the lag between phases) Completes final inspections on all projects the day after completion (Even if there are more phases to come)-Closes all projects out by getting a signed COC, final payment, and review / referral.

Requirements : - high school degree. - Additional training or coursework in construction skills, estimating, and / or customer service is a plus.

• 1 years of experience in the home building, remodeling, or renovation markets as a skilled tradesman, assistant project manager, or project manager.
• A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services.
• A demonstrated understanding of home insurance and how home insurance claims are processed. -Strong 4-function math skills : addition, subtraction, multiplication, and division.
• Demonstrated computer skills using a service-oriented CRM system, including mobile access. -Excellent customer service skills, including the ability to keep calm and be clear with challenging customers, staff, and vendors.
• The perseverance to keep pursuing solutions even when Customers, staff, or vendors are not cooperative. -Strong oral and written communications skills when interacting with Customers, staff, management, or vendors.
• Strong abilities to multi-task, prioritize activities, and react quickly to changing information. -A valid driver's license and no restrictions on driving for company-related business.
• A clean, reliable, and insured personal vehicle to ensure a prompt start to the working day. -Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.
• Strong analytical and problem-solving skills with an emphasis on quantitative methods. -Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services.
• No restrictions or requirements preventing the ability to work in the US for any US company. Physical demands : The ability to walk around an office, warehouse, or neighborhood, climb and descend stairs, work in a seated position at a desk for hours at a time, stand at a trade / home show for hours at a time, drive to and from offsite meetings, operate computers and phones, open file cabinets, bend / stand as necessary, transport, set up, and use an extension ladder, safely climb on, navigate around, and descend from residential and commercial roofs, and occasionally lift and carry up to 50 pounds.#ZRNC

Last updated : 2024-04-03