Technical Support Manager jobs in Weymouth, MA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Family Support Case Manager
  • South Shore Support Services
  • Weymouth, MA FULL_TIME
  • Weekly Hours: 40 hours/week: 25 hours of direct care & 15 hours of indirect work

    ONE WEEKEND DAY REQUIRED

    Proposed Schedule: Sunday – Thursday OR Tuesday-Saturday : flexible hours between 8am - 8pm to meet the needs of families

    Job Summary:

    The Family Support Case Manager is a liaison between the Department of Developmental Services and the families we serve. The Family Support Case Manager will help develop a family support plan and complete assessments to determine the needs of an individual as the function within the family unit, both in the home and the community. You may consult with the Positive Behavioral Supports (PBS) Director to develop a plan for assessing individuals with behavior issues, collecting data, and devising a behavior plan for the individual and evaluating the effectiveness of the plan. Overall, the Family Support Case Manager will lead the implementation of the family support plan as well as assist the family in applying for MassHealth, Social Security, food stamps and other public benefits. The Family Support Case Manager will also attend meetings and advocate on behalf of the family.

    Essential Job Functions:

    · Provide case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support, activities, training and resource assistance.

    · Provide direct support to the individual and family in the family home and/or community setting.

    · Assist families in the development and implementation of Family Support Plans including; assessments, goals and objectives.

    · Provide training to family members utilizing intervention strategies in home/community.

    · Serve as liaison between family and the Department of Developmental Services as needed.

    · Provide assistance in locating community resources and referrals as appropriate.

    · Act as liaison between family and other service providers such as special education programs, health care providers and other community resources.

    · Maintains timely and accurate documentation according to program and funding requirements.

    · Facilitate various social and recreational groups for families through the Family Support Center or via Zoom as needed.

    · Conduct outreach on a regular basis to develop community partnerships.

    Required Knowledge, Skills and Abilities

    · Must have a working knowledge of applied behavior analysis.

    · Must have an understanding of behavioral characteristics associated with behavior disorders, autism, intellectual disabilities, traumatic brain injuries and other behavior issues.

    · Has good communication skills, both written and verbal, particularly with parents, DDS and other providers.

    · Must have excellent interpersonal skills.

    · Must be able to handle emotionally charged situations.

    · Has the ability to train other people to apply behavior management techniques effectively.

    · Has knowledge of and knows how to work with various support systems that are available in the family’s community.

    Qualifications: Education & Experience Required:

    · High School Diploma or equivalent, bachelor’s degree in psychology, social work or human services preferred.

    · Experience in Applied Behavioral Analysis.

    · Understanding of supports and services needed by families in caring for disabled members.

    · Two years’ experience working with individuals with developmental disabilities.

    · Experience implementing behavior plans.

    · Maintain CPR/First Aid certifications, Safety-Care training, agency-required trainings including online RELIAS trainings and those requested by the Director of Family Support/SSSS.

    · Excellent listening and communication skills

    · Proficient using Microsoft Office and able to learn other office computer software.

    General Expectations:

    · Must have a current, valid state issued driver’s license.

    · Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration.

    · Pass South Shore Support Services background and reference checks, and a DDS criminal background check.

    Job Type: Full-time

    Pay: $21.00 - $24.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Mileage reimbursement
    • Paid time off
    • Retirement plan
    • Tuition reimbursement

    Patient demographics:

    • Adults
    • Children
    • Older adults

    Payment frequency:

    • Paid weekly

    Schedule:

    • Day shift
    • Monday to Friday
    • Night shift
    • Weekends as needed

    Application Question(s):

    • Do you have behavior experience with individuals of all ages?
    • Are you available to work one weekend day?

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Case management: 1 year (Preferred)
    • Applied behavior analysis: 2 years (Required)

    License/Certification:

    • Driver's License (Required)

    Ability to Relocate:

    • Weymouth, MA: Relocate before starting work (Required)

    Work Location: In person

  • 28 Days Ago

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Technical support
  • Pro Audio Design
  • Hanover, MA FULL_TIME
  • Do you have technical knowledge and experience servicing or installing pro audio gear? Do you have experience wiring studios or live-sound venues? Do you have experience troubleshooting or building eq...
  • 21 Days Ago

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Project manager
  • Alliance Technical Group
  • Canton, MA FULL_TIME
  • Description Alliance Technical Group is a strategic and trusted partner providing premier solutions that support the full spectrum of our customers' environmental needs, and ultimately, helping to pro...
  • 23 Days Ago

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Store Manager
  • OneSource Technical, Inc
  • Norwell, MA FULL_TIME
  • Leads by example by coaching all on contributing to a positive team-oriented culture The industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized...
  • 24 Days Ago

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Technical Support Representative I
  • Symmons Industries
  • Braintree, MA FULL_TIME
  • Overview: Help make the customer experience an exceptional one! We count on the customer service team to interact professionally with our valued customers and resolve any questions or concerns. The id...
  • 10 Days Ago

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Technical Support Specialist (FT)
  • Electroswitch
  • Weymouth, MA FULL_TIME
  • Electroswitch, located South of Boston, is currently seeking an experienced Support person for our IT/IS department. This position will perform technical support duties relating to the company’s compu...
  • 15 Days Ago

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0 Technical Support Manager jobs found in Weymouth, MA area

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Lead - PCM Engineering
  • Iberdrola
  • Boston, MA
  • Position Information: Title: Lead Protection Control and Metering Engineer Location: Boston, MA - High ST Salary: $128,0...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Manager
  • ProSearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/27/2024 12:00:00 AM

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Senior Engineer, System Planning (Hybrid)
  • Eversource Energy
  • Westwood, MA
  • The DER Planning Senior Engineer in System Planning provides distribution focused subject matter expertise in DER power ...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Pison Technology, Inc.
  • Boston, MA
  • **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
  • 3/27/2024 12:00:00 AM

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System Administrator and Technology Manager
  • City Connects, Center for Thriving Children
  • Chestnut Hill, MA
  • Growing and dynamic organization seeks an experienced professional in the area of technology support and administration....
  • 3/26/2024 12:00:00 AM

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Customer Support Manager
  • Biofourmis
  • Needham, MA
  • Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
  • 3/26/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • 🌟 Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/25/2024 12:00:00 AM

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T901 Product Support Manager
  • GE
  • Lynn, MA
  • Job Description Summary The T901 Product Support Manager demonstrates accountability for functional, business, and broad...
  • 3/25/2024 12:00:00 AM

Weymouth is a city in Norfolk County, Massachusetts, one of 13 Massachusetts municipalities that city forms of government while retaining "town of" in their official names. It is named after Weymouth, Dorset, a coastal town in England, and is the second-oldest settlement in Massachusetts. It is one of the South Shore's more affordable towns and offers a short commute into Boston, MBTA bus and rail service, and a town beach. As of the 2010 census, Weymouth had a total population of 55,643. Weymouth is located at 42°12′23″N 70°56′45″W / 42.20639°N 70.94583°W / 42.20639; -70.94583 (42.206458, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$138,908 to $185,104
Weymouth, Massachusetts area prices
were up 1.6% from a year ago

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