Technical Support Manager jobs in West Fargo, ND

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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(504) Computer Support Associate (C)
  • Staff Finders Technical of Oregon
  • Fargo, ND CONTRACTOR
  • 1st shift Monday-Friday 8-5 are typical hours. Could start earlier
    Onsite at Fargo Main Plant
    Metatarsal boots required on first day start.

    Job Description:
    • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
    • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
    • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests.
    • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
    • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
    • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    Job Requirements:
    • Knowledge of computing and networking concepts and fundamentals.
    • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
    • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
    • 1 year or more IT experience preferred, but recent college graduates will be considered.
    Education Requirements:
    • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.
  • 27 Days Ago
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IT Technical Support Analyst
  • Trail King
  • Fargo, ND FULL_TIME
  • Please apply through the Trail King Website: www.trailking.com/careersThe Technical Support Analyst I will support Trail King user facing software and hardware as part of a helpdesk role and helps man...
  • 15 Days Ago
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Technical Support Specialist
  • Razor
  • Fargo, ND FULL_TIME
  • At Razor Tracking, we feel it’s important to work where your value is appreciated, your talent is utilized, and where you love to go every day. We are a fast-growing, fun organization with competitive...
  • 18 Days Ago
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Technical Support Engineer
  • SVMT, Inc
  • Fargo, ND FULL_TIME
  • Job DetailsCustomer Experience team is looking for the right person to provide advanced technical support to our customers when a ticket is escalated or falls into a more complex technical area. If yo...
  • 14 Days Ago
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Technical Support Specialist
  • Cass County, MN
  • Walker, MN FULL_TIME
  • PURPOSE OF POSITION: This position is to design, implement, administer, and maintain the County's broad range of network hardware and software, connecting and supporting distributed computing environm...
  • 24 Days Ago
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Direct Support Professional (DSP)
  • Encompass Family Support Services
  • Fargo, ND FULL_TIME
  • Who is Encompass Family Support Services? Encompass Family Support Services is made up of a dedicated team of individuals, striving to make a difference in the lives of the families we support through...
  • 1 Month Ago
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0 Technical Support Manager jobs found in West Fargo, ND area

About West Fargo, North Dakota

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$122,398 to $163,106
West Fargo, North Dakota area prices
were up 0.8% from a year ago
View detail

What does a Technical Support Manager do?

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019