Technical Support Manager jobs in Visalia, CA

The Technical Support Specialist (TSS) is responsible for handling matters relating to field issues, technical support, and product returns (RMA's). The TSS will field phone calls and emails from external stakeholders, including rep agents, specifiers, and contractors, providing technical assistance with questions, applications, and installation support. They will also communicate known field issues, commonly asked questions, and tech tips to the sales team for customer support. The TSS collaborates with other departments to communicate known product issues and assist in developing appropriate fixes. This position requires a high degree of technical knowledge specific to the lighting industry, with regular training to maintain expertise. Strong interpersonal skills, patience, and professionalism are essential to effectively communicate with customers of varying lighting experience and personalities. The TSS will exercise discretion and independent judgment in performing duties and handle special assignments and tasks with minimal supervision. Some travel when deemed necessary. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. The location for this role is Madera, CA.