Technical Support Manager jobs in Victorville, CA
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
- ESRI
-
Redlands, CA
FULL_TIME
-
Overview
We seek a highly skilled and detail-oriented individual to join our Technical Support team as a QA/QC Program Manager. In this role, you will be responsible for ensuring the quality and accuracy of our technical support delivery to our customers and identifying areas for improvement. You will work closely with our Operations Team to develop and implement quality assurance processes and procedures.
Responsibilities
- Collaborate with the Technical Support Operations Team to develop and implement quality assurance and quality control processes and procedures framework
- Conduct quality assurance checks on technical support interactions, including phone calls, emails, and chat conversations
- Review and evaluate customer feedback to identify trends and areas for improvement
- Provide feedback to Operations Team Leaders to improve the performance of service delivery staff
- Monitor and analyze key performance indicators to measure the effectiveness of front-line Technical Support delivery teams
- Identify and report any issues or trends impacting customer satisfaction and success
- Stay up-to-date with industry best practices and trends in technical support and quality assurance to implement and ensure continued alignment within the program
- Review other areas of Technical Support that could benefit from quality assessment and determine ways to implement a strategy
Requirements
- Bachelor's degree in a relevant field or equivalent work experience
- 5 years of experience in a technical support role, preferably in a QA/QC capacity
- Strong attention to detail and excellent analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in using customer support software and tools
- Knowledge of quality assurance methodologies and best practices
- Familiarity with technical support processes and procedures
- Ability to adapt to changing priorities and work in a fast-paced environment
- Ability to travel up to 25% of the time
- US Citizenship
Recommended Qualifications
- 2 Years of experience in customer care, customer support, or related field conducting quality assurance
- Experience in customer facing roles
- Experience managing a team of direct reports
- Certification in quality assurance or related field
- Experience with the Salesforce CRM system and ticketing software
- Knowledge of GIS (Geographic Information System) software and Esri core technologies
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is$70,720—$135,200 USDThe Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website .
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. - 1 Month Ago
- Comav Technical Services Llc
-
Victorville, CA
FULL_TIME
- JOB SUMMARY Leads the Supply Chain Management enterprise. Assures material needs of the company are met in a timely fashion and costs are controlled. Partners with CTS leadership team to continually i...
- 1 Month Ago
- Hands Working Virtually
-
Palm Desert, CA
PART_TIME
- We are seeking a Technical Support Specialist to assist end users, primarily elderly individuals, in navigating and optimizing their television and cable box settings. The typical end users include ca...
- 1 Day Ago
- Healthcare Support Staffing, Inc
-
Apple Valley, CA
OTHER
- RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Apple Valley, California. Benefits of this RN Case Manager with HealthCare Support: Immediate...
- 1 Month Ago
- Multiquip Inc.
-
San Bernardino, CA
FULL_TIME
- Overview This position is responsible for providing service related support for MQ Power equipment (Generators/Air compressors). The individual will assist customers through electrical, mechanical and...
- 18 Days Ago
- Victor Community Support Services
-
Barstow, CA
FULL_TIME
- Pay Range: $17.36 - $23.44 DOEBilingual Pay: $1.92/hrEducation Pay: $2.00 - $3.00/hr Why Victor? Learning Organization: Victor provides the best training for new grads and clinicians looking to begin ...
- 13 Days Ago
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0 Technical Support Manager jobs found in Victorville, CA area
- eTeam
-
Pomona, CA
- Job Title: Project Analyst 3 Location: Pomona - CA (one day onsite) Duration: 12 Months Pay Rate: $35/hr. on W2 (NO C2C)...
- 4/26/2024 12:00:00 AM
- Quanta Infrastructure Solutions Group
-
Adelanto, CA
- PPG is a sister company of QISG under the parent Quanta Services, Inc. This posting is for a direct hire position of Pho...
- 4/25/2024 12:00:00 AM
- Humana
-
Crestline, CA
- Become a part of our caring community and help us put health firstAre you interested in helping IT professionals reduce ...
- 4/24/2024 12:00:00 AM
- Humana
-
Crestline, CA
- Become a part of our caring community and help us put health firstThe Lead, Content Development is a proposal writer who...
- 4/24/2024 12:00:00 AM
- Cardinal Health
-
Crestline, CA
- Senior Engineer Purple Team Working together, we can make a difference in healthcare for our customers and communities. ...
- 4/24/2024 12:00:00 AM
- Vista Outdoor
-
Crestline, CA
- Vista Outdoor Digital Designer Bozeman , Montana Apply Now Revelyst , the future standalone Outdoor Products company at ...
- 4/24/2024 12:00:00 AM
- Quanta Infrastructure Solutions Group
-
Adelanto, CA
- PPG is a sister company of QISG under the parent Quanta Services, Inc. This posting is for a direct hire position of Pho...
- 4/23/2024 12:00:00 AM
- Econosoft Inc.
-
Apple Valley, CA
- Our Salesforce Admin will focus on individual 1:1 user support, and will also work with teammates to tackle more complex...
- 4/23/2024 12:00:00 AM
About Victorville, California
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