Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Support Engineer Position Description
Division/Department: Service Division/ Managed Services
Location: Corporate Wide
Direct Supervisor: VP, Operations
Type of Position: ☒Full Time ☐Part Time ☐Contractor ☐Intern
Hours: 40 / week ☐Exempt ☒Nonexempt
Description
At Lanspeed, we have the opportunity to work with the coolest technology and the best people. We’ve been voted one of the best places to work on the Central Coast because of our people and our culture.
We are looking for a Support Engineer to help serve our Lanspeed CONNECT clients, our fastest growing line of business. You will help support 40 businesses that operate on a variety of different systems, including Azure, Windows, Datto, Sophos, Cisco, MAC and Aruba solutions.
Our engineering team consists of dynamic individuals who are both humble and hungry to learn. We build strong relationships with our clients by treating them with respect and having integrity.
This is where you come in. The Support Engineer truly serves our client base by providing awesome enterprise-level support on the front line of our support team via service tickets, email communication, over the phone and in person. Our clients will look to you as an expert they can trust. You will have tremendous opportunity to expand your skills and knowledge in new areas and technologies.
Other than participating in our weekly on-call rotation and providing rare after-hours support, you won’t be expected to work overtime. We believe that to enjoy our work, we need to work hard and then disconnect to recharge. Does the sound of this excite you so far? If so, please continue reading.
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0 Technical Support Manager jobs found in Ventura, CA area