Technical Support Manager jobs in Virginia
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Manager
- K2 Integrity
-
Millwood, VA
CONTRACTOR
-
We are looking for a highly motivated and focused remote Technical Support Manager to provide direct support for internal and external users of an integrated set of components that constitute our Anti-Financial Crimes and Compliance platform. The platform supports the application of artificial intelligence and large language modelling, entity resolution and identification leading to neural networks for investigations, advanced screening techniques, and the use of optical character recognition utilities. The role’s working schedule will be Sunday – Thursday.
Responsibilities:
• Constructing and implementing an appropriate technical support operations model to ensure operational efficiency and accuracy.
• Set up, configuration, and maintenance of system users.
• Providing technical assistance and guidance to users who encounter issues with the platform, including answering questions, providing instructions, or escalating more complex problems to vendor support teams.
• Identifying and resolving technical issues that arise within the platform or system they support including investigating user-reported problems, analyzing system logs, and collaborating with other technical teams to find solutions.
• Performing routine maintenance tasks such as executing software updates, patches, and configuration changes to keep the platform running smoothly and securely.
• Ensuring system performance and health by monitoring key metrics and alerts to detect potential issues early and take proactive measures to prevent downtime or service interruptions.
• Maintaining comprehensive documentation of the platform's configuration, procedures, and troubleshooting steps.
• Managing and prioritizing incidents according to their severity and impact on operations, including coordinating with other teams to ensure timely resolution and minimizing disruption to business operations.
• Working closely with other teams, such as product management, developers, system administrators, and network engineers, to address cross-functional issues and improve overall system performance.
• Actively seeking opportunities to optimize and enhance the platform's performance, reliability, and security through process improvements, automation, and the adoption of best practices
• Other duties, as directed by leadership.
Requirements:
• Ability to speak and write in Arabic.
• Bachelor’s or master’s degree in computer science, management information systems, business systems technology or equivalent field of study.
• At least 3 years’ experience in technical support or a related field as a technical support manager, senior analyst, or administrator.
• Demonstrated skills in analyzing complex problems, identifying root causes, and implementing solutions.
• Strong customer focus skills in understanding customer needs, managing expectations, and ensuring timely and effective resolution of issues.
• Experience in cloud platform architectures for data management and governance, security and applications deployment following constructs associated to IaaS, iPaaS, and SaaS.
• Superb written, oral and observable interpersonal skills required in transforming complex business and technical issues into easily understood use cases and requirements. - 1 Day Ago
Technical Support Manager
- City of Danville
-
Information Technology, VA
FULL_TIME
- Responsible for maintaining a robust, reliable, efficient, flexible, and cost-effective Hardware Asset Management (HAM) Program; managing all computer related peripherals; and enforcing and monitoring...
- 9 Days Ago
Salesforce Technical Support Manager
- Yudrio, Inc
-
Virginia, VA
CONTRACTOR
- Minimum Requirements (Firm)US CitizenshipAny of the following Salesforce certifications (must be active): Advanced Administrator, Service Cloud Consultant, Experience Cloud Consultant5 years in techni...
- 15 Days Ago
Help Desk Technical Support 1 - 1st, 2nd & 3rd Shift ~ 14238651
- TASC Technical Services
-
Newport, VA
FULL_TIME
- This job offer is not available in your country. Maintenance Janitor 3 - Ventura, CA 12 month contract, $24.50 / hr Position is for an aerospace / defense client. United States citizenship and a DoD T...
- 15 Days Ago
IT Technical Support Manager - Managed Service Provider
- K2 Staffing, LLC
-
Sterling, VA
FULL_TIME
- Summary Our client is a leading IT Solutions Company located in the Dulles, VA area (Ashburn and Sterling, VA) and they are in need of a IT Technical Support Manager. A qualified candidate would have ...
- 23 Days Ago
Technical Support
- Sky Consulting
-
Arlington, VA
TEMPORARY
- 12 months temp ***Shift timings*** 8:00 AM to 5:00 PM (Mon to Fri) QUALIFICATIONS (Education, Experience, and Certifications) High School diploma required A certification is a plus Microsoft Certifica...
- 22 Days Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- SWM International
-
Atlanta, GA
- Schweitzer-Mauduit International, Inc. (SWM) is a multinational, diversified engineered materials company which conducts...
- 5/10/2024 12:00:00 AM
Technical Support Manager
- ConsultNet
-
American Fork, UT
- Technical Support Manager Contract to Hire Provo, Utah Metro area Target Pay $80,000+ / year base salary Job Summary: Th...
- 5/10/2024 12:00:00 AM
Technical Support Manager
- Visionaire Partners
-
Birmingham, AL
- Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
- 5/10/2024 12:00:00 AM
Technical Support Manager
- Sigma Computing
-
New York, NY
- About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of hig...
- 5/10/2024 12:00:00 AM
Technical Support Manager
- Visionaire Partners
-
Birmingham, AL
- Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
- 5/9/2024 12:00:00 AM
Technical Support Manager
- Dahua Technology USA
-
Irvine, CA
- Who we are: Dahua Technology USA Inc. is a leader of video security equipment manufacturing, according to an Omdia 2020 ...
- 5/9/2024 12:00:00 AM
Senior Technical Support Manager
- Sodexo
-
HOUSTON, TX
- Unit Description: Are you a strategic, innovative facilities leader ready to help clients optimize their business? Sodex...
- 5/8/2024 12:00:00 AM
Technical Support Manager
- Snowflake
-
Atlanta, GA
- Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions ...
- 5/8/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$128,182 to $170,809
Most Popular Cities in Virginia for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019