Technical Support Manager jobs in Owensboro, KY
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
- Paramount Staffing LLC
-
Evansville, IN
FULL_TIME
-
Are you an experienced technical support representative looking to dive into your next opportunity? Paramount is seeking experienced Remote Technical Support Agents to provide top-notch support to our valued clients. If you’re passionate, motivated, and have a self-starter attitude, we want to talk to you!
About Our Client: They are one of the fastest growing fiber-optic technology companies known for their outstanding company culture and work environment. They’re looking for analytical, adaptable, and collaborative individuals to join their team.
Position Overview: As a Technical Support Agent your goal is going to be to respond to technical support requests, capture detailed problem analysis plans, and respond to customers in an efficient and effective manner.
Pay: $17/hr. (Paid Weekly!)
Location: REMOTE (ideally searching for candidates in KY, IN, and WI)
Schedules: 2nd shift (late morning & Evenings) (Weekends)
Key Responsibilities:- Respond to live customer inquiries via phone, chat, and email.
- Determine the scope of customer issues in an effective and professional manner.
- Effectively resolve customer issues timely.
- Properly document all customer interactions.
- Maintain a high level of customer satisfaction with focus on first call resolution and truck roll prevention.
- Provide ONT troubleshooting, rebuilding, and provisioning.
- Complete router troubleshooting and setups.
- Provide voice service troubleshooting and reset voicemail passwords.
- Educate customers on setting up their customer portal account.
Qualifications:- High School Diploma or GED.
- A Certification is Preferred.
- Experience in Service Specific Troubleshooting Methods.
- Responsible, Self-Motivated, Organized, and a Quick Learner.
- Analytical/Logical Problem-Solving Skills.
- Patient - The Ability to Guide and Teach via the Phone.
- Adaptability to Change – Ability to work in a fast-paced, evolving environment.
- Ability to comfortably multi-task with multiple systems and interactions.
- Personal accountability- Ensure all interactions are handled with quality and the customer experience in mind.
- Collaboration- Ability to work in a team environment.
#CORP #ZR - 5 Days Ago
- Intone Networks
-
Evansville, IN
FULL_TIME
- Job Description: This individual will coordinate with IT staff to integrate systems into new ones. Position may be remote but must have the ability to be onsite for issues that may arise. Requirements...
- 1 Month Ago
- Radiology Support in Owensboro, KY - Owensboro
-
Owensboro, KY
FULL_TIME
- Summary Job Summary Performs designated duties to assist the department staff in the areas of patient care and departmental and equipment orderliness and cleanliness. Job Responsibilities Assists clin...
- 5 Days Ago
- Clinical Support in Owensboro, KY - Owensboro
-
Owensboro, KY
FULL_TIME
- Summary Job Summary Provides direct nursing care in accordance with established policies, procedures, and protocols of the healthcare organization. Job Responsibilities Implements and monitors patient...
- 13 Days Ago
- Clinical Support in Owensboro, KY - Owensboro
-
Owensboro, KY
FULL_TIME
- Summary Job Summary Assists the nursing staff by performing assigned duties. Job Responsibilities Greets and orients new patients to hospital environment and provides directions or instructions to pat...
- 19 Days Ago
- Healthcare Support
-
Evansville, IN
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Case Management for a travel nursing job in Evansville, Indiana.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 03/04/...
- 11 Days Ago
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0 Technical Support Manager jobs found in Owensboro, KY area
- TLI - Transco Lines, Inc.
-
Rockport, IN
- Summary The Asset Support Specialist will be knowledgeable of Federal FMCSA regulations as it pertains to the requiremen...
- 4/18/2024 12:00:00 AM
- Transco Lines Inc.
-
Rockport, IN
- Job Description Job Description Summary The Asset Support Specialist will be knowledgeable of Federal FMCSA regulations ...
- 4/18/2024 12:00:00 AM
- Atlas
-
Evansville, IN
- About the job Atlas Van Lines is comprised of a family of companies that deliver transportation and related services glo...
- 4/18/2024 12:00:00 AM
- Shoe Carnival
-
Evansville, IN
- Ability to provide world class customer support by adopting and meeting Shoe Carnival's Corporate Core Customer Service ...
- 4/15/2024 12:00:00 AM
- FLANDERS ELECTRIC MOTOR SERVICE LLC
-
Evansville, IN
- Description Our IT team is hiring a Data Systems Analyst role! The Data Systems Analyst will ensure proper functionality...
- 4/15/2024 12:00:00 AM
- OneMain Financial
-
Evansville, IN
- OneMain Financial (OMF) is looking for a Software Architect to join our mainframe Application Development team. This rol...
- 4/15/2024 12:00:00 AM
- Southern Star Central Gas Pipeline, Inc.
-
Owensboro, KY
- Overview: This position is responsible for supporting the maintenance and oversight of the comprehensive corporate Infor...
- 4/14/2024 12:00:00 AM
- Federal Aviation Administration
-
Evansville, IN
- ** ATCS, (MSS-1, Level 5) AT-2152-EI (Support Specialist)** **Department of Transportation** ** ATO, Central Service Are...
- 4/14/2024 12:00:00 AM
About Owensboro, Kentucky
were up 1.3% from a year ago