Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Do you have a passion for weather, but don’t have a meteorology degree? We have a great opportunity for you to join the weather industry! HailTrace, a leading weather technology company based in Edmond, OK, is seeking a talented and customer-focused Technical Support professional to join our team. In this role, you will have the opportunity to provide exceptional support and assistance to our clients, ensuring their success and satisfaction with our products and services. As a Technical Support Specialist at HailTrace, you will be responsible for troubleshooting, resolving customer issues, and providing timely and accurate solutions to our clients. Your strong communication and problem-solving skills will be essential in delivering excellent customer service and maintaining client relationships. With a competitive salary of $45,000, this is a fantastic opportunity to join a dynamic team and make a real impact in the weather technology industry. Join us at HailTrace and be part of a company that is revolutionizing the weather forensics industry.