Technical Support Manager jobs in Norfolk, NE

We are seeking an IT Technical Support Specialist Intern to join our team! As a member of the Client Device Support (CDS) team, the intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.

Location: Onsite- St Luke's Hospital- Sioux City, Iowa

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.

Department and Technical Support

Under direction from IT Technical Support Specialists and/or their supervisors:

• Performs quarterly end of lease activities as assigned.
• Assists on local and enterprise IT projects.
• Works collaboratively and closely with local CDS team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.

Customer Service

• Works collaboratively and closely with Regional Service Manager, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• As directed, interacts with customers to ensure hardware and software needs are met in acceptable timeframes.

Business Support

• As directed, supports Corporate Unified Communications and Video Conferencing solutions as required and able.
• Completes special projects and required reports as assigned.
• Performs other duties as requested to facilitate the smooth and effective operations of the department.

Education:

High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.

Experience:

Requires experience with personal computers

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons

Knowledge/Skills/Abilities:

Basic knowledge of computer systems and software

Requires strong oral and written communications skills to effectively work

with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates

Must have basic telephone and typing skills

Ability to work as a team member, creating and maintaining effective working relationships

Ability to understand and apply guidelines, policies and procedures