Technical Support Manager jobs in New Orleans, LA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • IDScan
  • Orleans, LA FULL_TIME
  • About IDScan.net


    IDScan.net, a New Orleans based technology company, is a leading developer of identity verification and information-gathering technologies that have created enhanced environments and experiences for over 6,000 clients including IBM, Shell, AMC Theaters, Borgata Hotel Casino & Spa, Dave & Busters, and many more of the world’s most trusted brands.


    Job Summary

    The Technical Support Specialist will oversee and maintain the computer hardware and software systems. Your skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure.

    Specific Responsibilities


    The role of the Technical Support Specialist is instrumental in helping the company achieve these objectives:

    • Provide a better customer/user experience to our customers, by managing IDScan.net’s Support Helpdesk. Answer support tickets and identify opportunities to improve our services and products so we can provide more value to our customers.
    • Run IDScan.net’s many daily support operations, processes and procedures, and observe and measure these processes to identify opportunities to improve their efficiency, to continually increase the happiness of our customers, and to make it easier for the company to scale its growth.
    • Create a better user experience for our customers; make it awesome to use IDScan.net’s solutions. Assist our customers in implementing IDScan.net’s applications and making it an essential factor in the success of their organization. Develop new systems, processes, and digital assets that help our customers realize more value.
    • Answer incoming support phone calls and placing outbound phone calls when necessary.
    • Demonstrate an in-depth understanding of our products and services to assist the sales and marketing team as well as customers.
    • Assist software developers with improving applications and cloud-based systems.
    • Maintain system functionality by testing computer components.
    • Troubleshoot and repair/replace PC and electronics internal components.
    • Prepare reference material for users by drafting operation instructions.
    • Perform Demos of our products as needed by the sales team.


    Qualifications


    • Two or more years of relevant work experience (technical support)
    • An associate or bachelor’s degree
    • Proficient writing and communication skills
    • Maintains a positive and optimistic attitude
    • Action and task-oriented
    • Highly detailed and organized


    Work Environment


    This position is NOT a remote position. It will be located in IDScan.net’s International Headquarters in New Orleans, LA. Normal work hours are 9:00 - 6:00, Monday-Friday. Regularly, this position requires scheduled on-call duty for customer assistance outside of normal working hours. This position will work closely with our sales and support teams, as well as external partners.


    Compensation


    IDScan.net offers a competitive compensation package, including:

    • Annual Salary based on experience
    • Health Insurance
    • Vision and Dental insurance
    • Life insurance
    • Paid time Off
      • Professional development
      • Free parking / UNO gym


      Join Our Team


      Do something your future self will thank you for! We value team players who are innovative thinkers with a passion for technology, and a strong desire to be an effective team member of our growing team. We are comfortable playing multiple roles and want someone to be an integral part of a rapidly growing company.


    • 19 Days Ago

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    Technical & Simulation Support Specialist
    • Adtalem Global Education
    • Orleans, LA FULL_TIME
    • Company DescriptionAbout Chamberlain University Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health ...
    • 1 Day Ago

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    Supply Chain Manager
    • Genesis Technical Staffing, Inc.
    • Houma, LA FULL_TIME
    • Full time On site Responsible for managing all purchasing, buying, and material control functions for the New Construction divisions for both government and commercial programs in order to ensure acti...
    • 15 Days Ago

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    XU - Operations Manager
    • GAT Airline Ground Support
    • Kenner, LA FULL_TIME
    • GAT Airline Ground Support, a fast-growing airline service company, is actively seeking experienced Senior Manager. If you are looking for an opportunity to join a growing, fast paced, reputable airli...
    • Just Posted

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    NK - Station Manager
    • GAT Airline Ground Support
    • Kenner, LA FULL_TIME
    • GAT Airline Ground Support, a fast-growing airline service company, is actively seeking experienced Senior Manager. If you are looking for an opportunity to join a growing, fast paced, reputable airli...
    • Just Posted

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    Maintenance Database Integrity Manager
    • 1013 KBR Technical Services, Inc.
    • Port Sulphur, LA FULL_TIME
    • Title: Maintenance Database Integrity Manager KBR’s Sustainable Technology Solutions (STS) group is looking for a Maintenance Database Integrity Manager to support the multi-billion-dollar Plaquemines...
    • 9 Days Ago

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    0 Technical Support Manager jobs found in New Orleans, LA area

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    I. T. Technician- New Orleans/Arabi, LA
    • Associated Terminals
    • Arabi, LA
    • POSITION SUMMARY: The IT Technician will report to the Help Desk Manager and provides hardware and software maintenance,...
    • 3/28/2024 12:00:00 AM

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    Business Systems Analyst
    • Susco
    • Metairie, LA
    • About This Job: Job Type: Full-time Salary: $75,000 - $110,000 Experience Level: Mid Level Remote Details: Fully Remote,...
    • 3/28/2024 12:00:00 AM

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    IT Specialist Mid
    • Leidos
    • New Orleans, LA
    • Description Leidos is looking to hire an IT Specialist Mid in New Orleans, LA to join our SMIT program. The qualified ca...
    • 3/26/2024 12:00:00 AM

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    IT Specialist Mid
    • Leidos
    • New Orleans, LA
    • Description Leidos is looking to hire an IT Specialist Mid in New Orleans, LA to join our SMIT program. The qualified ca...
    • 3/26/2024 12:00:00 AM

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    IT Support Specialist
    • Guardian Computer LLC
    • Metairie, LA
    • Job Description Job Description We work to live, not live to work! With headquarters in Metairie, LA, we are a preeminen...
    • 3/26/2024 12:00:00 AM

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    IT Specialist Mid
    • Leidos
    • New Orleans, LA
    • Description Leidos is looking to hire an IT Specialist Mid in New Orleans, LA to join our SMIT program. The qualified ca...
    • 3/26/2024 12:00:00 AM

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    IT Specialist Senior
    • Leidos
    • New Orleans, LA
    • Description The Defense Group of Leidos currently has an opening for an IT Specialist Senior to support execution of pro...
    • 3/26/2024 12:00:00 AM

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    Enterprise Service Desk Specialist, Mid
    • Leidos
    • New Orleans, LA
    • Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest ...
    • 3/22/2024 12:00:00 AM

    New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Technical Support Manager jobs
    $124,538 to $165,955
    New Orleans, Louisiana area prices
    were up 1.2% from a year ago

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