Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
Ricoh is a large business in Asheville, NC. We are agile, professional and collaborative.
Our work environment includes:
Overview:
The Print Services Specialist is responsible for the daily support, service, repair and availability of our managed devices within a specified geographic area. Responds to service requests and device alerts as well as technical support and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance, and routine service of assigned and 3rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets.
Duties:
- Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device hot swap, removal, and retrofits on assigned equipment.
- Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.
- Responsible for the accurate management and maintenance of their parts, supply, and asset inventories.
- Demonstrates technical expertise and good customer relation skills.
- Replenishes and replaces consumables and supplies for devices at assigned locations.
- May travel between customer's buildings and locations within a specified geographic area
- Performs other duties as assigned.
Qualifications:
- High School Diploma (or equivalent) with additional education preferred
- Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
- Completed classes and experience involving computers, electronics, mechanics, etc. is desired.
- IT Help Desk Support experience (application - hardware support) preferred.
We offer competitive compensation based on experience and qualifications. This is a full-time position with opportunities for career growth within our organization. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers, we would love to hear from you.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Compensation package:
Experience level:
Application Question(s):
Work Location: In person