Technical Support Manager jobs in Morgantown, WV

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

F
Technical Support Services Technician
  • FIT Technologies
  • Clarksburg, WV FULL_TIME

  • SUMMARY 

     

    The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
     

    PRIMARY RESPONSIBILITIES 

    • Build and maintain relationships with clients and other team members. 
    • Perform software/hardware upgrades. 
    • Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. 
    • Maintain daily service calls and meet requested SLA time frames based on client expectations. 
    • Provide detailed progress updates in a timely and accurate manner. 
    • Perform routine maintenance following company and vendor standards. 
    • Work to ensure physical cabling infrastructure meets desired standards. 
    • Participate in equipment liquidations. 


     

    KNOWLEDGE AND SKILL REQUIREMENTS 
     

    • Display a professional, reliable, trustworthy, and positive demeanor. 
    • Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. 
    • Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. 
    • Have organizational skills with strong orientation to detail and ability to follow-through on tasks. 
    • Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. 
    • Have experience with Microsoft Office applications. 
    • Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. 
    • Be familiar with network-based PC operating system deployment. 
    • Possess ability to maintain confidentiality of information accessed, processed, or stored. 
    • A , Network , MTA, MCSA certifications are desirable.
    • Able to: 
    1. work and adapt in an evolving-priority environment. 
    2. follow processes and protocols. 
    3. meet deadlines and to manage multiple tasks simultaneously. 
    4. ensure physical cabling meets desired standards. 
    5. learn software tools/applications (e.g., asset tracking and ticketing system) 

     

     WORKING CONDITIONS REQUIREMENTS 

     

    Working conditions are normal for an office environment and will require: 

     

    • Reliable transportation, valid driver’s license, and valid vehicle insurance. 
    • Local travel and occasional travel to other parts of Ohio or out of state. 
    • May require occasional evening and weekend work.   
    • Must be able to lift/carry 50lbs. 
    • May occasionally require work weeks over 40 hours. 

     

    APPLICATION  

    To apply, submit an application online through our Career Center.  

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . 
     
     

    Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160 staff supporting clients throughout Ohio and in metropolitan areas in 30 states across the country.  

     

    FIT Technologies offers a comprehensive benefits package including:

    • Health, dental, vision, life insurance
    • Paid time off and paid holidays
    • Paid Parental Leave
    • Employee Stock Ownership Plan
    • 401(k) with match
    • Dependent Care FSA

     

    To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. 

     

    FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.
  • 2 Days Ago

R
Project Manager - Utilities
  • Rise Technical Recruitment Limited
  • Marietta, OH FULL_TIME
  • Project Manager - Utilities $90,000 - $110,000 4-day week Company vehicle Progression Healthcare Benefits Package Remote - South-eastern Ohio Are you a Project Manager from a utilities background with...
  • 13 Days Ago

V
Technical Manager
  • Venteon
  • Ravenswood, WV FULL_TIME
  • Our client in Ravenswood, WV is in need of a Technical ManagerCustomers claim managementImprove Casting and Scalping recoveryImprove internal quality like sonic defects or porosities to support the pl...
  • 19 Days Ago

P
Part-Time Safety and Security Manager
  • Pierpont Community & Technical College
  • Fairmont, WV PART_TIME
  • Pierpont Community & Technical College Job Description INCUMBENT: DATE: October 31, 2023 JOB TITLE: Part-time Safety & Security Manager AGENCY: Pierpont Community and Technical College WORK LOCATION: ...
  • Just Posted

H
Hospice RN Case Manager
  • Healthcare Support Staffing, Inc
  • Buckhannon, WV OTHER
  • Hospice RN Case Manager HealthCare Support is actively seeking a Hospice RN Case Manager for a 13-week contract located in Buckhannon, West Virginia. Benefits of this Hospice RN Case Manager with Heal...
  • 12 Days Ago

P
IDD Case Manager
  • Pathways Health and Community Support, LLC.
  • Parkersburg, WV FULL_TIME
  • Description About your Role: As a Case Managers you will act as an advocate for the client promoting a valuable and meaningful social role for the client in the community while recognizing the client’...
  • 2 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Technical Support Manager jobs found in Morgantown, WV area

S
Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • Morgantown, WV
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

W
Supervisor, Technology - HR Systems (Remote)
  • WVU Medicine
  • Morgantown, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/28/2024 12:00:00 AM

A
IT Projects - Intern
  • Amentum
  • Morgantown, WV
  • The IT Projects Intern will assist the IT Projects team with associated duties related to information collection & docum...
  • 3/28/2024 12:00:00 AM

F
Mid-Level Systems Engineer
  • Fusion Technology LLC
  • Fairmont, WV
  • Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart...
  • 3/28/2024 12:00:00 AM

L
Intrusion Analyst
  • Leidos
  • Fairmont, WV
  • Description Looking for an opportunity to make an impact? Join the Leidos Civil IT (CivIT) team in accelerating cybersec...
  • 3/27/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Morgantown, WV
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

L
Red Hat Engineer
  • Leidos
  • Fairmont, WV
  • Description Looking for an opportunity to make an impact? Join the Leidos Civil IT (CivIT) team in accelerating cybersec...
  • 3/26/2024 12:00:00 AM

W
(Remote) Campus Applications Application Administrator - Information Technology Services
  • West Virginia University
  • Morgantown, WV
  • Description Information Technology Services at West Virginia University is currently accepting applications for a Campus...
  • 3/24/2024 12:00:00 AM

Morgantown is a city in and the county seat of Monongalia County, West Virginia, United States, situated along the banks of the Monongahela River. It is known as the home of West Virginia University and the Morgantown Personal Rapid Transit (PRT) system. With a permanent population of 31,073 per the 2015 U.S. Census estimates, Morgantown is the largest city in North-Central West Virginia. The Morgantown metropolitan area has a population of 138,176. Morgantown is located 75 miles (121 km) south of Pittsburgh, Pennsylvania, 208 mi (335 km) north-northwest of Washington, D.C., 81 mi (130 km) eas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$124,534 to $165,950
Morgantown, West Virginia area prices
were up 1.2% from a year ago

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019