Technical Support Manager jobs in Meridian, MS

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Sales Support Representative
  • ITT, Inc.
  • Amory, MS OTHER
  • Position Summary

    This role is responsible for providing support for the outside sales team, Engineered Valves channel partners, engineering firms and OEMs.  This support includes application/technical support, preparation of proposals, following up on proposals and managing project orders.  Administers all phases of quotes and orders and assists other departments to resolve any issues or problems throughout the order process. Report out monthly on status of product line(s) to budget/forecast, major project status and market conditions influencing the product(s).

    Essential Responsibilities

    Assist sales Force (Direct / Indirect) by providing technical information, preparing quotations, following up on quotations and providing application support.  Assist with monitoring of customer service requirements by maintaining contact with customers and Channel Partners.

    Provide Project Management on project orders.  This includes entering orders, issuing approval drawings if required, and working with our customer and internal resources to execute the order smoothly.  Provide help and advice to customers regarding products, orders and deliveries via the telephone and/or email as needed.

     

    Support sales management on monthly sales forecasting and Sales & Operations Planning process by regularly updating the Electronic Quote Log system.

     

    Review customer supplied Terms and Conditions, prepare comments in response and support activities required to bring to closure as directed.

     

    Demonstrate increasing knowledge of product applications and competition to aid in product selection and bid preparation.  Optimize communications and collaboration between Customer Service, Field Sales and key internal and external customers, and suppliers.

     

    Understand requirements of Customer Service in relation to export controls, ensure compliance to export requirements on all export orders.Produce various reports regarding quality issues, orders, monthly figures and customer feedback as required.  Be knowledgeable with all appropriate ISO procedures and policies, provide administrative support as required.

     

    Support management of and organize responses to all Customer inquiries within the required timeframe, and handle all Customer complaints as required.

     

    Support all EPRISM activities.  Produce reports and provide analytical support as required

     

    Assists with resolutions of customer return material and warranty issues.  Assist with the prompt and efficient resolution of customer invoice and payment issues.

    Position Requirements

    Previous Customer Service & applications support experience.  Strong communication, interpersonal and analytical skills.  Ability to read technical specification and recommend solutions to customers.

     

    Strong team, motivational, and communication skills.  Ability to achieve targets and meet deadlines.

    EDUCATION and/or EXPERIENCE

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree (B.A. / B.S.) from four-year college or university or appropriate experience in application support / technical support.  Engineering degree is preferred.

     

    LANGUAGE SKILLS

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    MATHEMATICAL SKILLS

    Ability to work with basic mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

     

    REASONING ABILITY

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    COMPUTING SKILLS

    Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in a MS Windows environment.  Knowledge of SAP is desirable.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    N/A

     

    PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

     

    WORK ENVIRONMENT 

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    TRAVELSome travel may be required from time to time as part of this position.

     

    ITT operates through three Value Centers (operating segments):

    Motion Technologies (Revenue of $1.4B; headcount of 4,700; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets;

    Industrial Process (Revenue of $1.0B; headcount of 2,800; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts;

    Connect and Control Technologies (Revenue of $0.6B; headcount of 2,700; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

     

     

    Equal Pay Act Range

    Annual Salary Range $80,100 to $120,100 plus benefits and incentive plans.
  • 14 Days Ago

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Technical Support(Level 3)
  • Computech Corporation
  • Springs, MS FULL_TIME
  • Additional InformationTitle: Support Technician(Level 3)Location: Blue Springs,MSDuration:12 Months Roles&Responsibilities:Level 3 Support Technician – Support technician responsible for daily operati...
  • 14 Days Ago

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Personal Lines Account Manager
  • OneSource Technical, Inc
  • Columbus, MS FULL_TIME
  • The fastest growing insurance group in the Southeast. is seeking a Personal Lines Account Manager to manage the expanding revenue stream. Personal Lines Account Manager is responsible for providing co...
  • 22 Days Ago

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Construction Manager | Nationwide
  • BENTON TECHNICAL SERVICES INC
  • De Kalb, MS FULL_TIME
  • Construction Manager | Nationwide Benton Technical Services specializes in all aspects of aerial and underground FTTH/FTTP construction. With over 20 years of experience building and maintaining fiber...
  • Just Posted

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Technical Manager
  • Grammer America
  • Shannon, MS FULL_TIME
  • GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains.As a global partn...
  • 22 Days Ago

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Utility Construction Project Manager | Colorado
  • BENTON TECHNICAL SERVICES INC
  • De Kalb, MS FULL_TIME
  • Utility Construction Project Manager | Colorado Benton Technical Services specializes in all aspects of aerial and underground FTTH/FTTP construction and is expanding our Utility/Power division. With ...
  • 25 Days Ago

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0 Technical Support Manager jobs found in Meridian, MS area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Meridian, MS
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Philadelphia, MS
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Meridian, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Philadelphia, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Meridian, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Philadelphia, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Cashier (Full/Part Time)
  • BJs
  • Meridian, MS
  • Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
  • 3/25/2024 12:00:00 AM

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Retail Shift Manager
  • Pilot Company
  • Meridian, MS
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/25/2024 12:00:00 AM

Meridian is the sixth largest city in the state of Mississippi, United States. It is the county seat of Lauderdale County and the principal city of the Meridian, Mississippi Micropolitan Statistical Area. Along major highways, the city is 93 mi (150 km) east of Jackson, Mississippi; 154 mi (248 km) southwest of Birmingham, Alabama; 202 mi (325 km) northeast of New Orleans, Louisiana; and 231 mi (372 km) southeast of Memphis, Tennessee. Established in 1860, at the junction of the Mobile and Ohio Railroad and Southern Railway of Mississippi, Meridian built an economy based on the railways and go...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$112,755 to $150,253
Meridian, Mississippi area prices
were up 1.2% from a year ago

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Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
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Technical Support Manager in Erie, PA
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