Technical Support Manager jobs in Michigan
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
- MERSINO DEWATERING LLC
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Auburn, MI
FULL_TIME
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Location: Mersino Dewatering – Auburn Hills, MI
Mersino Dewatering has an exciting new opportunity for a Technical Customer Support Manager who will be responsible for creating, developing and managing a new team of IoT Customer Support team members establishing Support Metrics, SLA’s, and system management. Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.
Reports to: Director of Telemetry
Responsibilities:
- Build and manage the support staff
- Assist with daily support calls and support tickets
- Manage the company’s disperse telemetry systems company-wide
- Establish Application Patching requirements
- Interact with team members to assist in troubleshooting and identify root cause of system problems
- Develop new user training courses on how to use Mersino Applications
- Work with 3rd party software developers to improve IoT management software
Requirements:
- 3 years Managing a Technical Customer Support Team
- High level understanding of IoT device management
- Outstanding communication skills
- Troubleshooting skills
- Organizational and time management skills
- Ability to work both independently and as a member of a team
- Initiative to research and resolve problems
- Travel up to 30%
Preferred:
- Certifications not required, but are a plus (A , N , MCP, MCSA/E, VCP)
- Basic Software Development understanding
- Python, JavaScript, a plus
- MQTTs, Webservices, a plus
- Proficient in Microsoft Office applications
- Experience with customer support
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer - 20 Days Ago
- Advantage Technical
-
Sterling, MI
FULL_TIME
- Title: Mechanical Engineer Industry: Military Vehicles Title: Logistics Support Analyst Location: ON-SITE Sterling Heights, MI Pay/Duartion: 35.00 - 40.00 per hour / 12 months contract to hire Industr...
- 1 Month Ago
- Dematic
-
Holland, MI
FULL_TIME
- Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 8,000 skilled logistics professionals to serve its customers ...
- 5 Days Ago
- GSK Solutions INC
-
Detroit, MI
FULL_TIME,CONTRACTOR
- Job Title: Technical Support 3 Location: Detroit, Michigan Duration: 12 Months Job Type: 1099 / Contract W2 Client: State of Michigan Job Description: We are looking for talented people who are passio...
- 5 Days Ago
- 360 IT Professionals
-
Grayling, MI
FULL_TIME
- Company Description360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing ...
- 1 Month Ago
- vTech Solution
-
Grayling, MI
FULL_TIME
- Company DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions wil...
- 1 Month Ago
Technical Support Manager jobs at Popular Companies
- Dahua Technology USA
-
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- Luminys Systems Corporation
-
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-
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- 4/18/2024 12:00:00 AM
- Visionaire Partners
-
- Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
- 4/18/2024 12:00:00 AM
- Dahua Technology Usa
-
Irvine, CA
- Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
- 4/17/2024 12:00:00 AM
- General Dynamics Information Technology
-
Oklahoma City, OK
- Seize your opportunity to make a personal impact as a Technical Support Manager supporting the United States Postal Serv...
- 4/15/2024 12:00:00 AM
- ConsultNet
-
American Fork, UT
- Technical Support Manager Contract to Hire Provo, Utah Metro area Target Pay $80,000+ / year base salary Job Summary: Th...
- 4/15/2024 12:00:00 AM