Technical Support Manager jobs in Lowell, MA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Auditor/Technical Manager (NQ204/2461)
  • NATIONAL TECHNICAL SYSTEMS
  • Acton, MA FULL_TIME
  • Responsibilities include but are not limited to:

    NQA Audit and Auditor Strategy

    • Develop and implement organizational Audit strategy in alignment with operations and organization objectives for all products and services.
      • Ensure that strategy addresses needs of all Industry, Accreditation and Customer stakeholders
    • Develop audit approach strategy that ensures that the implemented of audit services delivers organizational image perception objectives while also meeting industry and accreditation requirements and needs.
    • Maintain awareness of industry Supply Chain & Accreditation risks and challenges to ensure audit approach and audit staff are capable of addressing Industry needs with regards to the ‘value of certification’ perspective.
      • Actively maintaining a working knowledge of all specific industry requirements and emerging challenges as well as competitor audit service approaches
    • Planning and organizing personal of group audit strategy to ensure approach aligns with organizations Operational Integrity objectives
      • Collaborate with Business Unit teams (Technical, Operations, Business) to establish plans for achieving local and international strategic business objectives
      • Collaborate in the development and implementation of the company’s business plan (Group, Division, Corporate)
    • Manage and maintain strategy to ensure organizational image projection is aligned with organizational goals
      • Focus on Customer Service within Audit team including interactions with operations and Sales personnel
      • Capture of customer, industry and accreditation perception of audit compliance and value for impacts and interactions with Operation and Business areas on any needed improvement plans

    Auditor Leadership and Management

    • Management of ongoing audit activities
      • Implement and manage auditor performance oversight methods for evaluating auditors are compliant with requirements, focus on operational integrity, as well as delivering value added auditing meeting the variety of stakeholder needs.
      • Developing monthly metrics/indicators to measure Assessors’ performance using a wide variety of data sources (Customer feedback, audit records, technical evaluation results, witness audits, etc.)
      • Communicate with Assessors regularly on technical/customer/financial/operational issues or improvement needs
    • Develop and implement Technical Competency plans in alignment with organizational and Auditor Manager’s Strategy
      • Implement and manage audit strategy to ensure organizational audit philosophy, technical capabilities are achieved, including ensuring auditors are well versed in a wide variety of audit methods and techniques
      • Work with Industry Business Units Directors to focus on industry technical competencies needs
      • Develop competency and training approaches to deliver audit competency content and achieve technical competency objectives using a broad array of competency delivery and evaluation approaches (conferences, webinars, web based systems, witness auditing, etc.)
      • Provide technical direction for the Assessor staff
      • Interact with international NQA divisions on supporting global auditor competency intiatives.
    • Audit Staff Hiring, Managing and Improving
      • Establishing regional auditor/associate hiring plans in alignment with budget needs
      • Establish and maintain Associate Assessors agreements
      • Establish annual performance reviews and manage development plans for Full Time Assessors
    • Operational Integrity
      • Ensuring the integrity of the assessment process with focus on both compliance and effectiveness.
      • Assure audit approach results in customer certification being adequate and maintained.
      • Ensure that Assessors are effectively implementing the Systems Manual
      • Collect and manage all audit staff documentation needed to ensure compliance with Accreditation rules
      • Ensure Auditors are aware of contractual uniqueness that may affect their audit delivery.
    • Organizational Support
      • Support of other operational process needs including conducting audits, key client management, technical reviews (as needed)
      • Work with key customer managers to ensure that customer specific training is applied where applicable
      • Assist with regional sales visits and quotations (as needed)

    Finance & Budget Management

    • Develops and manages audit management operating budgets.
    • Monitoring the proper utilization of full time and associate assessors and ensuring that coverage within the region is effective
    • Review auditor/associate expense reports and timecards as needed
    • Providing input to the finance/accounting department
    • Providing input to the NQA, USA annual budget

    Requirements:

    • Ability to multi-task and work independently with minimal supervision
    • Self-Starter, well organized and detail oriented

    Minimum Education and Experience:

    • A Bachelor Degree or equivalent experience

    Licenses and Certifications (if any):

    • Exemplar Global or APMG Auditor Certification preferred

    NTS Training Required:

    • All applicable training will be provided.

    Working Conditions:

    • Office Environment, Travel will be required.

    Physical Requirements:

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

    POLICY STATEMENT

    It is the policy of NTS to offer Equal Employment Opportunity to all individuals without regards to race, creed, ancestry, color, sex, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions. This policy applies to all personnel actions including hiring, promotions, compensation, training, layoffs, recalls, and terminations.


    Employees are eligible for transfers after serving at least six months in their present position and must have received a "satisfactory" rating in a recent performance review.


    Employees on written warning or disciplinary probation, and temporary employees, are not eligible for consideration on internal transfers.

    Equal Opportunity Employer M/F/D/V

  • 9 Days Ago

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Manager, Data Products Technical Support
  • ZOLL LifeVest
  • Chelmsford, MA FULL_TIME
  • Location: Chelmsford, MA Resuscitation ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. ...
  • 9 Days Ago

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Manager, Technical Support, Acute Care Diagnostics - Field US
  • Werfen
  • Bedford, MA FULL_TIME
  • Overview Werfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solut...
  • 21 Days Ago

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Clinical Support Specialist - Technical Support
  • ZOLL LifeVest
  • Chelmsford, MA FULL_TIME
  • Location: Chelmsford, MA, United States of America Resuscitation At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meani...
  • 9 Days Ago

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Technical Sales Support
  • American Flowform & Machining
  • Billerica, MA FULL_TIME
  • Junior Sales Associate - Full Time - Onsite Purpose: The Junior Sales Associates will support the Business Development Department and report to the Vice President of Business Development. Duties: Deli...
  • 9 Days Ago

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Technical Support Associate
  • Hub International
  • Wilmington, MA OTHER
  • About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broa...
  • 11 Days Ago

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0 Technical Support Manager jobs found in Lowell, MA area

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Information Technology Help Desk Manager
  • ProSearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/27/2024 12:00:00 AM

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Senior Engineer, System Planning (Hybrid)
  • Eversource Energy
  • Westwood, MA
  • The DER Planning Senior Engineer in System Planning provides distribution focused subject matter expertise in DER power ...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Pison Technology, Inc.
  • Boston, MA
  • **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
  • 3/27/2024 12:00:00 AM

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System Administrator and Technology Manager
  • City Connects, Center for Thriving Children
  • Chestnut Hill, MA
  • Growing and dynamic organization seeks an experienced professional in the area of technology support and administration....
  • 3/26/2024 12:00:00 AM

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Customer Support Manager
  • Biofourmis
  • Needham, MA
  • Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
  • 3/26/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • 🌟 Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Market Street Talent, Inc.
  • Portsmouth, NH
  • Could you be a good fit? We are looking for a highly skilled Help Desk Manager to join the team of our exceptional clien...
  • 3/25/2024 12:00:00 AM

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T901 Product Support Manager
  • GE
  • Lynn, MA
  • Job Description Summary The T901 Product Support Manager demonstrates accountability for functional, business, and broad...
  • 3/25/2024 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$138,768 to $184,918
Lowell, Massachusetts area prices
were up 1.6% from a year ago

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Some, called computer network support specialists, support information technology (IT) employees within their organization.
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