Technical Support Manager jobs in Louisville, KY

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Analyst
  • Trilogy Health Services
  • Louisville, KY FULL_TIME
  • JOIN TEAM TRILOGY

    Join Team Trilogy

    Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

     

    Based in Louisville, Kentucky, our Home Office team is looking for a Technical Support Analyst who will be responsible for IT support for all Trilogy entities. In this role you’ll handle answering inbound calls, placing outbound calls, assessing assigned tickets, performing troubleshooting steps, and escalating problems to higher level analysts as needed. The Trilogy Service Desk provides tiered support for all components of Trilogy’s computers serving both field and Home Office employees at all locations.

     

    The Technical Support Analyst will report directly to our Director of IT Technical Support.  

     

    Responsibilities:

    • Provide first level end-user consulting, trouble-shooting and problem-solving support for all corporate computer hardware/software supported and network-related technologies.
    • Perform User Provisioning duties to include new user set-up, user changes and deactivating user accounts for all corporate software accounts.
    • Provide application support, training, and problem resolution for all corporate software applications.
    • Utilize our ticketing system to generate new requests, route tickets, and ticket closures.
    • Participate in the imaging/configuration/testing/installation of all Trilogy hardware platforms, including desktop and laptop computers.
    • Be responsible for supporting asset management processes and systems for all software and hardware in the company using the IT Master Hardware List.
    • Support operating systems, kiosks, and other computer devices as necessary.
    • Support IT customer service objectives by follow through of customer service processes, objectives, and procedures.
    • Conserve resources by adhering to financial stewardship using prudent judgment related to expense(s) incurred by the company.
    • Interact with end-users and IT team members in a professional and friendly manner.
    • Conduct follow-up on open calls and/or assists co-workers in their follow-up.
    • Take direction and adhere to instructions from IT leadership.
    • Perform all job duties with a friendly, positive, and team-oriented approach.
    • Maintain professional/technical competencies and proficiencies for job responsibilities.
    • Comply with all company policies, procedures, rules, and standards.

    WHAT WE'RE LOOKING FOR

    Qualifications:

    • Bachelor’s degree in Information Technology (IT) or related field from a four-year college or university, or the equivalent combination of education and work experience.
    • 1-3 years’ experience in a technical support role, vocational training, and/or related work experience.
    • Proficiency in Microsoft Office software suite.
    • Candidate must be skilled in hardware and software support techniques with a thorough understanding of desktop and laptop configurations.
    • Projecting a positive, professional image in all communications with both internal and external customers.

     

    Licenses/Certifications:

    • A or equal certification preferred.
    • Certifications such as Microsoft MCTS and MCITP a plus.
    • Valid vehicle driver’s license required. 

    WHERE YOU'LL WORK : Location

    US-KY-Louisville

    GET IN TOUCH

    John (502) 829-7857

    LIFE AT TRILOGY

    Careers close to home and your heart 

    Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

    APPLY NOW

    As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

  • 24 Days Ago

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Technical Support Specialist I
  • Knipper HEALTH
  • Charlestown, IN FULL_TIME
  • Technical Support Specialist I Job Locations US-IN-Charlestown Job Post Information* : Posted Date 4 hours ago(3/19/2024 11:31 AM) ID 2024-4565 # of Openings 1 Category Information Technology Options ...
  • 7 Days Ago

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Technical Support Agent I
  • ecoATM Gazelle
  • Louisville, KY OTHER
  • Position OverviewThis position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position...
  • 14 Days Ago

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Sup, Technical Support
  • ecoATM Gazelle
  • Louisville, KY OTHER
  • Position Overview Provide support to entire field of kiosks through CRM tools via phone, email, and portal. The MS Supervisor fields and resolves escalated issues. They are responsible for critical de...
  • 14 Days Ago

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Enabled Technical Support Technician
  • Southwest Center
  • Louisville, KY FULL_TIME
  • Join a TEAM dedicated to making a difference in the lives of the people we serve! We are seeking applicants for Enabled Technical Support Technician positions to provide technical assistance and suppo...
  • 16 Days Ago

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Technical Support Analyst
  • New York Blood Center Inc
  • Louisville, KY FULL_TIME
  • Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, g...
  • 1 Month Ago

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0 Technical Support Manager jobs found in Louisville, KY area

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Business Application Systems Analyst - Senior, IS Enterprise Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Under minimal supervision, the Senior Business App Systems Analyst defines system scope and objectives ...
  • 3/28/2024 12:00:00 AM

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PACS Administrator - Intermediate, Norton King's Daughters Health, IS Patient Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities The intermediate PACS Administrator works under general supervision to define system scope and objectiv...
  • 3/28/2024 12:00:00 AM

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IT Internal Auditor 1
  • Humana
  • Louisville, KY
  • Become a part of our caring community and help us put health first The Internal Audit Consulting Group drives the achiev...
  • 3/28/2024 12:00:00 AM

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Manager, Ancillary Systems - IS Patient Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Responsible for Ancillary system applications, onboarding, build, maintenance and support. Responsible ...
  • 3/27/2024 12:00:00 AM

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IT Network Systems Engineer, IS Enterprise Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities The IT Network Systems Engineer will be responsible for supporting and optimizing Norton Healthcare's t...
  • 3/26/2024 12:00:00 AM

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Clinical Application Systems Analyst Epic - Intermediate, IS Patient Services, Work From Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Under general supervision, the Intermediate Clinical Applications Systems Analyst develops and maintain...
  • 3/26/2024 12:00:00 AM

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Clinical Application Systems Analyst Epic - Senior, IS Patient Services, Work From Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Under minimal supervision, the Clinical Applications Systems Analyst Epic Sr defines system scope and o...
  • 3/26/2024 12:00:00 AM

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HIM Outpatient Coder
  • UofL Health
  • Louisville, KY
  • Overview: We are Hiring. Location: 530 S. Jackson Street Louisville, KY 40202 Shift: Days (Potential for remote work aft...
  • 3/26/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$120,756 to $160,915
Louisville, Kentucky area prices
were up 1.2% from a year ago

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Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
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Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
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