Technical Support Manager jobs in Lakewood, NJ

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ FULL_TIME
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, ultrasound, DR, CR, x-ray and ultrasound probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more.

    The experienced sales and service staff at MXR consults with customers to design the best solution based on facility-specific needs, budget and functional requirements. Representing multiple manufacturers gives MXR the ability to sell the best-proven equipment for each situation. As a full-service medical imaging company, MXR can deliver the equipment, do the installation, maintenance, perform warranty work, provide parts and even train the facilities' engineer on maintaining the equipment. Our customers can choose levels of service support that fits their organizational needs and budget.



    Location: NJ Territory

    Position Description:

    Technical Support Manager-MRI will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with MRI medical equipment. OEM or third party training/experience preferred.


    Roles & Responsibilities:

    • Provide on-demand phone and on-site support as required.
    • Plan, schedule, and execute all required planned maintenance (PM) activities.
    • Accurately and promptly submit required paperwork to accounting/operations.
    • Promote positive customer relationships, including non-service call visits and meetings.
    • Promptly returning and documenting all material not used in the field to OIS facilities.
    • Work with sales and operations on all customer-specific site and technical issues.
    • Work with customers and sales force to clarify customer requirements and technical issues.
    • Professionally, safely, and accurately perform on-site system installations as well as de-installations.
    • Assist in site planning, sales consultations as needed.
    • Maintain inventory integrity through proper handling, inspection, and warehousing.
    • Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.
    • Site assignments may be required
    • Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

    Requirements:

    Education

    Required

    • High School Diploma or equivalent

    Preferred

    • Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment

    Experience

    • Must have extensive background in servicing MRI equipment

    Travel

    • Must be willing to travel within the United States and internationally if required.
    • Must be willing to be on call, this includes weekends and holidays.
    • Must have a valid U.S. driver's license.

    Competencies

    • Excellent verbal and written communication skills.
    • Strong interpersonal communication skills; experience in effectively communicating key data.
    • Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation.
    • Personal qualities of integrity, credibility, and unwavering commitment.
    • A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude.
    • Ability to work as a member of a team.

    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise in the environment is usually moderate. Minimal exposure to radiation on a daily basis.

    The job will require car and air travel within the United States and internationally.


    Training Requirements

    • ESD Training (ESA and EF)
    • Heat and Cold Stress Training
    • Departmental Procedures as required to the role
    • Quality Key Process Indicators and Policy, Good Documentation Practices
    • Safety awareness initiatives and protocols
    • Software utilization

  • 22 Days Ago

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Manager, Technical Support
  • Somfy Systems Inc
  • Dayton, NJ FULL_TIME
  • Company DescriptionSOMFY® is the leading global manufacturer of high quality electric motors and electronic app controls for interior window coverings and exterior solar protections. Over 270 million ...
  • 2 Days Ago

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Technical Support Call Center Manager
  • Celerant Tech
  • Edison, NJ FULL_TIME
  • Description Technical Support Call Center ManagerCelerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed...
  • 4 Days Ago

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Technical Support Specialist I
  • Knipper HEALTH
  • Lakewood, NJ FULL_TIME
  • Technical Support Specialist I Job Locations US-NJ-Lakewood Job Post Information* : Posted Date 3 months ago(11/27/2023 11:23 AM) ID 2023-4274 # of Openings 1 Category Information Technology Options A...
  • 21 Days Ago

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Level 2 Technical Support
  • Digacore Technology
  • Lakewood, NJ FULL_TIME
  • Company DescriptionAre you passionate about technology and someone who enjoys helping others?Digacore Consulting, LLC is a rapidly growing Managed Service Provider for business IT needs. We are curren...
  • 9 Days Ago

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Technical Support Specialist
  • Slice Merchant Services
  • Old Bridge, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 9 Days Ago

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0 Technical Support Manager jobs found in Lakewood, NJ area

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Technical Field Representative
  • LHH
  • South Brunswick, NJ
  • A client of LHH is seeking a passionate candidate to join their team as a Technical Field Representative. This role is i...
  • 3/29/2024 12:00:00 AM

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MIS Manager
  • Oaks Integrated Care, Inc.
  • Mount Holly, NJ
  • Join our team today and immerse yourself in a rewarding career for years to come! As an MIS Manager, you will work out o...
  • 3/28/2024 12:00:00 AM

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AWS Data Warehouse Architect (769)
  • Axtria Inc.
  • Toms River, NJ
  • **Axtria, Inc.** **AWS Data Warehouse Architect (769)** **BIM - Berkeley Heights, NJ - Full Time** Axtria is a global pr...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Level 2 Support Technician
  • Technology/Software Company
  • Mount Laurel, NJ
  • Job Description Job Description Job Summary: We are looking for a dependable, self-managed, highly professional addition...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Toms River, NJ
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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RESIDENTIAL SUPPORT SPECIALIST DSP Fulltime Overnights - No Experience Required
  • Apis Management Services
  • Toms River, NJ
  • Advancing Opportunities, an affiliate with Apis Services is currently seeking qualified candidates to fill the role of (...
  • 3/27/2024 12:00:00 AM

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AWS Data Warehouse Architect/Omnichannel (828)
  • Axtria Inc.
  • Toms River, NJ
  • **Axtria, Inc.** **AWS Data Warehouse Architect/Omnichannel (828)** **BIM - Berkeley Heights, NJ - Full Time** Axtria is...
  • 3/26/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

Lakewood Township is a township in Ocean County, New Jersey, United States. As of 2017 the town had a population of approximately 102,682 residents. As of the 2010 United States Census, the township had a total population of 92,843, representing an increase of 32,491 (+53.8%) from the 60,352 counted in the 2000 Census, which had in turn increased by 15,304 (+34.0%) from the 45,048 counted in the 1990 Census. The township ranked as the seventh-most-populous municipality in the state in 2010 after having been ranked 22nd in 2000. It now ranks 5th. The sharp increase in population from 2000 to 20...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$141,949 to $189,157
Lakewood, New Jersey area prices
were up 1.5% from a year ago

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