Technical Support Manager jobs in Kalamazoo, MI

Mainly local travel in Greater Cincinnati area on a daily basis. Overnight stays may be required on short notice in other parts of the Service area

- Knowledge and expertise on HP-Indigo digital presses technology preferred- Minimum Vocational/Diploma / Associate Degree (technical field with 3 years field service experience)- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures- Provide mechanical and electrical support on-site- Electro Mechanical troubleshooting,- Customer facing communication, Internal communication- Deliver services to large enterprise, complex or corporate accounts- Use proactive monitoring procedures/tools to identify problem prevention opportunities

- Experience with support of full range of HP commercial and industrial large mass volume digital printers products

Knowledge/Skills:- Strong mechanical technical and communication kills and ability to improvise- Strong Customer relationship skills & ability to manage complex Customer problems.- Good teamwork with peers and HP personnel- Demonstrate consistent, acceptable performance- Schedule and participate in on-site account support meetings both internal and external

- extensive travel for training (6 weeks in 1st year)

Job Type: Full-time

Pay: $20.83 - $24.30 per hour

Expected hours: 40 per week

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Kalamazoo, MI 49048: Relocate before starting work (Required)

Work Location: In person