Technical Support Manager jobs in Kansas

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support
  • TkFast
  • Wichita, KS FULL_TIME
  • Job Location: Wichita, Kansas
    Job Title: Tier 1 Technician


    Job Description:
    TkFast is seeking a Tier 1 Technician to contribute and share in our company�s rapid growth. This is an excellent opportunity for someone looking for a career in the field of computer, web, phone, and automation technology.

    Essential Duties and Responsibilities:
    • Receive and respond to client incoming telephone calls utilizing standard customer service skills.
    • Monitor and respond to client incoming emails using standard email etiquette and/or predefined standard email responses.
    • Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve as many contacts as possible on first contact.
    • Meet or exceed the level of service defined for each client when responding to all incoming incidents.
    • Escalate to other resolving teams in a timely manner when not able to resolve.
    • Communicate effectively with Sales Account Managers
    • Troubleshooting and repairing issues with the following:
      • Servers
      • Workstations
      • Network Printers
      • Local Area Networks both wired and wireless
      • Firewalls
      • Antivirus/Malware Software
      • Industry specific software applications
    • Setup printers, patch and plug in phones and desktops to the network, configure network setting on devices.
    • Replace equipment as needed, update and install software as needed, troubleshoot and monitor the smooth operation of the end user devices.

    Minimum Qualifications:
    • Associates Degree
    • 1 or more year of experience preferred in related field
    • Effective troubleshooting skills
    • Effective analytical skills
    • Effective organizational skills
    • Ability to work flexible hours and/or on-call as needed
    • Requires strong knowledge of Microsoft Office; i.e.: Word, Excel, Outlook
    • Excellent interpersonal and collaboration skills to work effectively with customers and teams throughout organization
    • Professional telephone etiquette
    • Technical Skills:
      • Windows 7, Windows 10
      • Active Directory
      • Business Class Firewalls
      • Microsoft Office
      • Network/LAN connectivity

      Preferred Qualifications:
      • Associates Degree or higher
      • Knowledge of TCP/IP and LAN/WAN topologies and configurations

      Compensation Package:

      • Fair Value Hourly Pay
      • Health & Dental Plans
      • Simple IRA Matching
      • Flexible Work Hours, Vacation & Sick Time
      • Various Discounts: YMCA Membership, Employee Purchases, etc.

      Contact Information:
      Please send resumes to jobs@tkfast.com or fax (316) 260-4242.
  • 18 Days Ago

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Technical Support Agent - 9am-6pm
  • Panasonic Corporation of North America
  • Leawood, KS FULL_TIME
  • Company Overview: Panasonic Connect North America Professional Services is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time t...
  • 19 Days Ago

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Technical Support Representative
  • Adopt Technologies
  • Lenexa, KS FULL_TIME
  • The Technical Service Engineer II – Managed Services role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry‐leading customer satisfaction s...
  • 20 Days Ago

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Technical Support Representative
  • MCI Jobs
  • Wichita, KS FULL_TIME
  • POSITION OVERVIEW TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business ...
  • 23 Days Ago

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Technical Support Representative
  • MCI Careers
  • Wichita, KS FULL_TIME
  • LOCATIONWichita, KS JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$11.00 - $14.00 / hour BENEFITS & PERKSLOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life I...
  • 24 Days Ago

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Technical Support Associate
  • American Association of Veterinary State Boards
  • Overland Park, KS FULL_TIME
  • Overview The American Association of Veterinary State Boards is a not-for-profit association comprised of 63 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in th...
  • 24 Days Ago

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Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/29/2024 12:00:00 AM

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Technical Support Manager
  • Vantage Bank Texas
  • Mcallen, TX
  • JOB SUMMARY The Technical Support Manager oversees a staff of help desk professionals and is the primary supervisor of t...
  • 3/29/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/29/2024 12:00:00 AM

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SRE Technical Support Manager
  • Tata Consultancy Service Limited
  • Dallas, TX
  • Must Have Technical/Functional Skills •We are seeking a Site Reliability Engineer (SRE) Support Manager who could manage...
  • 3/29/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$121,125 to $161,407

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019