Technical Support Manager jobs in Idaho

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager
  • HOME CARE PULSE LLC
  • Rexburg, ID OTHER
  • Job Details

    Level:    Experienced
    Job Location:    Idaho - Rexburg, ID
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Description

    Home Care Pulse (HCP), a SaaS leader in the post-acute healthcare market, has an exciting opportunity for a Technical Support Manager.

    First, a bit about HCP. Founded in 2008, Home Care Pulse set out to enhance patient outcomes through top-tier online training for post-acute and residential living providers. Today, with 250 team members, 3.2k clients, and an impact on over 1M patients' lives, our Care Intelligence Platform offers employee engagement, continuing education and training, satisfaction surveys, and reputation management tools to help providers become the best employer and care provider in their area.

    Position Overview:

    HCP is seeking a skilled Technical Support Manager, who will develop a deep understanding of the technical support processes and assist with technical support cases on the Customer Support team. This role demands a leader with an in-depth understanding of the company’s products and services and who is adept at assisting customers and training team members.

    Key Responsibilities:

    • Directly reports to the Customer Support Manager
    • Develop a strong understanding of all support related technical processes
    • Help maintain and develop clear, in-depth documentation of internal processes
    • Work independently and with a team of Customer Support Associates supporting our customer base
    • Display a strong commitment to the success of HCP customers, going above and beyond to deliver top-notch service at every touchpoint
    • Communicating with customers over the phone, email and sometimes video calls
    • Answering questions with an In-depth understanding of the company’s products or services
    • Respond to inquiries from customers in a timely manner
    • Communicate across teams internally to get answers for customers and other team members
    • Work between many different software’s and systems to assist customers
    • Assist Customer Support Manager with training

    Qualifications


    Required Skills

    • Strong technical aptitude and computer literacy
    • Strong problem-solving skills
    • Work independently and as a member of a team
    • Effective time management skills, including the ability to manage multiple projects simultaneously, prioritize effectively and meet deadlines
    • Excellent organizational skills and attention to detail
    • Excellent interpersonal and customer service skills
    • Open minded, resilient, and flexible
    • Great communication abilities, including written and verbal communication
    • Patience, empathy and professionalism
    • Full time work schedule
    • Able to work in our Rexburg, Idaho office

    Experience and Qualifications:

    • 1 years of professional experience in customer service
    • Deep understanding of information technology processes
    • Self-motivated, driven and a positive attitude are a must
    • Confident, with strong interpersonal skills and a true team player
    • Prolonged sitting at a desk and working at a computer
  • 10 Days Ago

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Technical Support
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting. Resp...
  • 1 Month Ago

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ESI IWMS Customer Support
  • Edgewater Technical Associates
  • Idaho Falls, ID FULL_TIME
  • Edgewater is seeking qualified candidates for an ESI IWMS Customer Support opportunity to support the Navy Nuclear Laboratory (NNL). This work can be performed at the Kesselring, Knolls or NRF site. L...
  • 11 Days Ago

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Project Manager
  • CMT Technical Services
  • Idaho, ID FULL_TIME
  • CMT Technical Services is a Utah based materials engineering company and is seeking a Project Manager to oversee and direct all phases of a testing and inspection project from preparing and managing c...
  • 20 Days Ago

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Quality Manager
  • Edgewater Technical Associates
  • Idaho Falls, ID FULL_TIME
  • Edgewater is seeking qualified candidates for a Quality Manager to support an upcoming construction project outside of Idaho Falls, ID. The Quality Manager will be overseeing the set up and oversight ...
  • 9 Days Ago

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Software Technical Support Specialist
  • ZOLL LifeVest
  • Boise, ID FULL_TIME
  • Location: Placeholder, ID Data Management ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accou...
  • 18 Days Ago

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Technical Support Manager - Sweeteners - Decatur, Chicago, St Louis,
  • The Judge Group
  • Decatur, IL
  • Job Description Technical Support Manager- ADM Carbohydrate Solutions - Decatur, IL, Chicago, IL, St Louis, MO, and/or I...
  • 3/28/2024 12:00:00 AM

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S&H/IH Technical Support Manager
  • InSolves
  • Paducah, KY
  • Job Description Job Description Under limited supervision, performs tasks within the safety and industrial hygiene job f...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/24/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$118,105 to $157,383

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019