Technical Support Manager jobs in Hendersonville, TN

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Technical Support (BNA)
  • Embraer
  • Nashville, TN FULL_TIME
  • POSITION SUMMARY

    Manages, coordinates, implements, monitors, and controls technical support for Back Shop areas (Structure, Avionics, Interior and Structures Paint), continuous improvements through processes improvements, ensures results relating to all hangar related activities, provides leadership and operational excellence.

    JOB RESPONSIBLITIES

    • Reports to the Sr. Manager Technical Support with responsibility for technical support to include Structures, Avionics, Interiors, Engineering, Paint and Assists to development of OJT programs.
    • Assists in Developing Support Shop related OJT programs to ensure all technicians are providing value through their enhanced skills
    • Oversees job instruction (break-in) and job monitoring programs for all employees under Technical support responsibilities
    • Develop programs which will sustain continuous improvement thinking and problem solving throughout all employees to ensure abnormalities and non-conformities are being identified and reported through either the P3E or CASS program. Ensures corrective actions are implemented
    • Ensures the highest quality is being maintained through compliance with RSMQCM/SOP/ENS
    • Communicates area objectives, company policies, and procedures to the employees.
    • Ensures employment law, work security/safety rules, and company policy and procedures compliance.
    • Manages productivity (effectiveness/efficacy) and the organizational results for the area.
    • Review SOP’s for accuracy within every 2 years as required by SOP 1.1

    ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

    Education:

    • Desirable: BA in Engineering (In field of Aeronautical, Mechanical or Electrical Engineering) or Relevant MRO experience
    • Position requires min of an Airframe (A) license; prefer an A&P license.

    Experience:

    • Generally 2-4 years of experience in People Management.
    • Experience in managing technical support activities related to the company product and services.

    Knowledge, Skills & Abilities:

    • Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
    • Statistic analysis
    • Aircraft maintenance aspects
    • How to read and interpret drawings
    • Statistic techniques
    • People management (HR guidelines, tools & policies)
    • Employment law (sexual harassment, disability, discrimination, labor laws, etc.)
    • Business vision & competitiveness (Managing innovation, the customer service, growth, and creativity)
    • Knowledge of Embraer Products

    Working Conditions / Environment / Special Requirements

    • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
    • Employees will be subject to the random drug and alcohol testing under FAA regulations

    GENERAL COMMITMENT FOR ALL EMPLOYEES

    • Commitment to company values and complies with department norms, policies, directives, and procedures.
    • Deep knowledge of Embraer’s P3E program, along with other continuous improvement concepts and philosophies.
    • Honors and protects confidential and proprietary documents and information.
    • Satisfies work schedule requirements.
    • The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned
  • Just Posted

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Technical Analyst
  • Lifepoint Health Support Center
  • Brentwood, TN FULL_TIME
  • Lifepoint Health has an opportunity for Technical Analyst. The Technical Analyst documents and responds to customer requests and works the HSC Customer support team to support local information system...
  • 15 Days Ago

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Technical Analyst
  • LifePoint Health- Health Support Center
  • Brentwood, TN FULL_TIME
  • Lifepoint Health has an opportunity for Technical Analyst. The Technical Analyst documents and responds to customer requests and works the HSC Customer support team to support local information system...
  • 28 Days Ago

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Program Manager
  • Support Solutions
  • Nashville, TN OTHER
  • Job Details Job Location: Nashville - Nashville, TN Position Type: Full Time Salary Range: Undisclosed DescriptionGENERAL FUNCTION: To provide supervision and coordination of residential, day and pers...
  • 8 Days Ago

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Residential Manager Franklin, TN
  • Support Solutions
  • Nashville, TN OTHER
  • Job Details Job Location: Franklin TN - Tennessee Salary Range: Undisclosed DescriptionQualifications
  • 22 Days Ago

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Residential Manager Nashville, TN
  • Support Solutions
  • Nashville, TN OTHER
  • Job Details Job Location: Nashville - Nashville, TN Salary Range: Undisclosed DescriptionGET PAID WEEKLY!! $16.50 starting pay $300 Sign-on bonus after successful completion of 90 days of service for ...
  • 1 Month Ago

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0 Technical Support Manager jobs found in Hendersonville, TN area

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Business Applications Analyst
  • LaSalle Network
  • Hendersonville, TN
  • An esteemed leader in meal-delivery systems for the healthcare foodservice industry, our client seeks a talented Busines...
  • 3/29/2024 12:00:00 AM

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Restaurant Operations Support Manager - Bellevue
  • Bar Louie Management
  • Nashville, TN
  • At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (Thats YOU), o...
  • 3/28/2024 12:00:00 AM

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Restaurant Operations Support Manager - Bellevue
  • Bar Louie
  • Nashville, TN
  • At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (That's YOU), ...
  • 3/28/2024 12:00:00 AM

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Functional Analyst - Oracle
  • Aisin World Corp. of America
  • Nashville, TN
  • Job Description Job Description Job Title: Functional Analyst - Oracle Company: Aisin World Corp of America Department: ...
  • 3/28/2024 12:00:00 AM

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Crew Team Member/Business Support Manager Manager
  • Le Macaron French Pastries
  • Nashville, TN
  • Description We are currently seeking to hire an enthusiastic, dedicated Associate to join our Le Macaron French Pastries...
  • 3/27/2024 12:00:00 AM

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Crew Team Member/Business Support Manager Manager
  • Le Macaron French Pastries
  • Murfreesboro, TN
  • Description We are currently seeking to hire an enthusiastic, dedicated Associate to join our Le Macaron French Pastries...
  • 3/27/2024 12:00:00 AM

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Oracle Functional Analyst
  • Aisin World Corp. of America
  • Nashville, TN
  • Job Title: Functional Analyst - Oracle Company: Aisin World Corp of America Department: DX Strategy / DX Promotion Locat...
  • 3/27/2024 12:00:00 AM

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Application Support Manager
  • Acadia Healthcare
  • Franklin, TN
  • Overview: PURPOSE STATEMENT: As the Application Support Manager, you will play a critical role in ensuring the seamless ...
  • 3/25/2024 12:00:00 AM

Hendersonville is the largest city in Sumner County, Tennessee, on Old Hickory Lake. The population was 51,372 at the 2010 census and 54,068 according to 2013 estimates. Hendersonville is the fourth-largest city in the Nashville metropolitan area after Nashville, Murfreesboro, and Franklin and the 11th largest in Tennessee. Hendersonville is located 18 miles northeast of downtown Nashville. The city was settled around 1784 by Daniel Smith, and is named for William Henderson, the city's first postmaster. Hendersonville has been home to numerous musicians of the Nashville area, especially those ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$118,420 to $157,803
Hendersonville, Tennessee area prices
were up 1.3% from a year ago

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