Technical Support Manager jobs in Hastings, NE

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Services Supervisor
  • ALLO Communications
  • Lincoln, NE FULL_TIME
  • At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

    We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
    Responsible for the management of technical support specialists, team leads and trainers. Supervises the daily operations of the team in the implementation of daily responsibilities as well as administrative and operational procedures. Reviews work performance of subordinates to determine compliance with division policies, procedures, rules, regulations, and guidelines. Ensures operational plans are aligned with business objectives. Maintain company core values through leadership and development of the team members.

    RESPONSIBILITIES:
    • Executes against assigned organizational strategic, operational, tactical, or behavioral objectives and priorities as defined by organization and or company leadership
    • Demonstrates a learning / growth mindset and emotional intelligence
    • Engages with teammates in regularly scheduled one-on-one meetings
    • Ensures a positive, growth oriented and blame-free work environment
    • Collaborates with, provides support, and demonstrates respect for other leaders and teammates
    • Supervises the daily operations of the team monitoring the leader board and real-time metrics
    • Executes daily task, projects other responsibilities assigned, as well, as adherence to administrative and operational procedures
    • Provides leadership support for cross-team needs “in the moment”. May include: conflict resolution, on-shift performance management, resource realignment, etc. Providing feedback to teammates direct supervisor as needed in writing at the earliest possible moment
    • Monitors the work performance of subordinates to determine compliance with organizational policies, ensuring operational tasks are carried out in accordance with business objectives. procedures, rules, regulations, and guidelines
    • Provides down-stream communication of information changes, new products, processes, etc.
    • Maintains company core values through leadership growth and personal development
    • Engages team members with creating growth and development plans to overcome current gaps, plan for future needs and personal enrichment
    • Evaluates agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
    • Prepares and provides performance reviews, growth and development plans, performance improvement plans and will participate in merit raise and bonus reviews
    • Will travel into different markets occasionally to meet with teammates, direct reports and participate in team building or role building events
    • Expected to participate and be a presence in local ALLO sponsored events.
    • Prepares reports and analyzes data to assist management determine call center goals or to expose trends that may need attention
    • Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration
    • Serves as customer interfacing escalation point. Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter
    • Actively collaborates with other department supervisors to provide an exceptional customer experience
    • Completes time-bound processes, internal and external to the team (Timecards, ETO, Expense Reports, Required training, etc) according to required schedules and company policy
    • Other Responsibilities as assigned
    Colorado Residents: typical pay range for this role will be from $24.00 - $26.00 per hour depending on experience.

    EDUCATION:
    • Education Qualifications: Bachelor's Degree or 2 years of relevant job experience
    • Industry knowledge preferred

    EXPERIENCE:
    • Minimum of 1 year experience in a team leadership (Frontline Lead, Supervisor) position
    • ALLO experience preferred

    SKILLS / KNOWLEDGE / ABILITIES:
    • Solid Customer Service leadership experience. (Contact Center experience preferred)
    • Thorough understanding of Contact Center function and core metrics
    • Above average understanding of leadership theory such as adaptive, behavioral and situational
    • Experience with leading and managing remote, hybrid and in-office teams preferred.
    • Enthusiastic and personable, with the ability to adapt and thrive in constant change
    • Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
    • Domain expertise with Internet, Voice and Data (Business and Residential)
    • Solid problem solving skills with proficient attention to detail
    • Advanced understanding of WAN, LAN, and WiFi Networking technologies and applications
    • Strong analytical skills and ability to convey that information succinctly and clearly
    • Strong interpersonal, teamwork, conflict resolution and negotiation skills
    • Strong time management, organizational, and prioritization capabilities
    • Excellent oral and written communications skills internally and customer-facing
    • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
    • Excellent leadership abilities and interpersonal skills with employees, customers and external parties and the ability to develop and drive a team-oriented operational culture.
    • Ability to challenge the status quo with a focus on continuous improvement
    • Demonstrate a commitment to continual learning and personal development
    • Demonstrate what it means to be hungry, humble, smart
    • Experienced in Microsoft 365 and MS Teams

    REQUIREMENTS:
    • Raise objects up to 25 lbs.
    • Remain upright on feet for extended periods
    • Remain stationary for extended periods
    • Ability to communicate information
    • Ability to operate a computer
    • Ability to observe details at far range
    • Travel requirement: 10%
    People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

    Get ready to plug into the perks at ALLO:
    • Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
    • Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
    • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
    • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
    • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
    • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
    ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
    Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
    recruiting@allofiber.com
    .
    ALLO is a Drug Free and Tobacco Free Workplace.
  • 3 Days Ago

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Technical Support Service Specialist
  • Superior Industries
  • Columbus, NE FULL_TIME
  • Company Description At Superior Industries, our manufactured products help produce key ingredients that form the world’s infrastructure. This innovative crushing, screening, washing and conveying equi...
  • 10 Days Ago

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Technical Support Specialist (Hybrid)
  • NEBCO, Inc.
  • Lincoln, NE FULL_TIME
  • Company BackgroundFounded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the constr...
  • 11 Days Ago

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Technical Support Specialist
  • Titan Machinery
  • Grand Island, NE FULL_TIME
  • Overview Titan Machinery needs to add a Technical Support Specialist to our team. As aTechnical Support Specialist, you will be a valued member of Team Titan by: This position is a great fit for your ...
  • 15 Days Ago

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Technical Support Analyst
  • Innovative Blood Resources
  • Lincoln, NE FULL_TIME
  • Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood compo...
  • 1 Month Ago

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Bilingual Technical Support Specialist
  • Allo Communications LLC
  • Lincoln, NE FULL_TIME
  • At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're pas...
  • Just Posted

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0 Technical Support Manager jobs found in Hastings, NE area

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Hastings, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Hastings, NE
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Grand Island, NE
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Hastings, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Grand Island, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Hastings, NE
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Desktop Support/Deployment Technician
  • F2Onsite
  • Grand Island, NE
  • Job Description Job Description Desktop Support Technician/PC Deployment Technician.- Grand Island, NE Monday - Friday -...
  • 3/25/2024 12:00:00 AM

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Senior Systems Administrator
  • The Buckle, Inc.
  • Kearney, NE
  • Summary The Senior Systems Administrator will configure, maintain, and support cloud-based solutions as well as internal...
  • 3/25/2024 12:00:00 AM

Hastings is a city and county seat of Adams County, Nebraska, United States. The population was 24,907 at the 2010 census. It is known as the town where Kool-Aid was invented by Edwin Perkins in 1927, and celebrates that event with the Kool-Aid Days festival every August. Hastings is also known for Fisher Fountain, and during World War II operated the largest Naval Ammunition Depot in the United States. It was chosen because of it centralized location from North to South and East and West in the country. This made it quicker to send ammunition by train to wherever needed. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$117,549 to $156,642
Hastings, Nebraska area prices
were up 0.8% from a year ago

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