Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary
The Geotechnical Technical Support Manager is responsible for directing and managing the Technical Support Team to provide technical assistance to internal and external customers. This will include remote telephone online assistance, as well as on-site support when necessary. Typical requests will include, but not limited to, advice on instrumentation plans and layouts, commissioning of new equipment, troubleshooting existing installed instruments and analyzing sensor data and system performance to identify, understand, and report on product and application compliance. This position will report to the General Manager.
Key Responsibilities
Experience, Skills, and Education
Compensation