Technical Support Manager jobs in Fremont, NE

I'm currently assisting a national financial institution in hiring 7 Hybrid Technical Support Representatives. These roles are direct placement opportunities and will service the organization in a high volume call center setting supporting internal employee's with password resets and technical application issues.

These roles are hybrid, requiring up to 3 days in office/weekly in the following locations:

Atlanta, GA

Phoenix, AZ

Omaha, NE

St. Paul, MN

St. Petersberg, FL

Jersey City, NJ

Schedule:

Must be open to work any shift 7am - 8:30pm in your respective timezone.

Description:

• Takes 20-50 calls per day conducting mainly password resets (40% of the time), system navigations and clearing caches.
• All day phone support, takes calls and also communicating with other tech support reps and assisting with other cases when needed
• Remotely logs in through Zoom applications
• Navigates through different systems depending on the Financial Advisor/Client you are speaking with and what Brokerage they partner with
• Operates different systems (Brokerage Websites (Advisor Portals), Wealthscape, EQUIPT, E-forms Quick (e-sign form), Smarch (email platform).
• Responsible for logging all calls completed or in process cases on Vision2020 through Salesforce.
• Receive calls through Cisco Call Center platform

Additional Skills & Qualifications:

• Must be able to operate Microsoft Office Suite confidently, especially excel.
• Experience using and navigating Windows PC
• Great customer service skills
• Familiarity with financial companies or experience working for a financial institution such as a brokerage or financial advisor.
• Experience with technical support preferred.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.