Technical Support Manager jobs in Fairfield, CA

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Technical Account Manager with our Commercial Sales Team. This person will bring excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture.

Summary: The Technical Account Manager is responsible for fulfilling sales revenue companywide on new company solutions; in conjunction with Strategic Solutions Managers. Responsibilities include, but are not limited to, account management, technical quote, and proposal creation as well as RFP responses, customer meetings, site surveys, and coordinating customer training.

Location: Northern California

Salary: $50,000 - $70,000 year DOE quarterly bonus

What you will do:

• Create detailed and accurate customer quotes that include the following specifics: scope of work, survey details, project contact information, billing details and drawings as required, striving for a 48-hour turnaround.
• Actively work with existing accounts and introduce additional reoccurring revenue service opportunities.
• Teamed management of day-to-day interface with customers/prospects
• Conducts site surveys as needed, assists other TAMs with surveys.
• Ongoing communication and collaboration with Project team regarding customer projects
• Responsible for updating CRM with latest correspondence for both customers and target prospects.
• Actively work with existing accounts and works together with Strategic Solutions team to introduce additional reoccurring revenue service opportunities.
• Responsible for working closely with local operations team in handing off installations and service conversions.
• Maintains knowledge of service and product lines and reaches out to CSG resources and experts when applicable.
• In conjunction with Strategic Solutions Manager, responsible for overall customer satisfaction and following company Sales and Operations Guidelines and Procedures. Acts as liaison between customers and internal CSG teams as needed.
• Responsible for being educated on service and product lines and to reach out to CSG resources and experts when applicable.
• Responsible for turning all quotes around within 48 hours except for large projects approved by local GM. Provides technical details regarding CSG and partner manufacturer products and solutions. Works closely with all CSG departments, providing ongoing communication and collaboration between service, operations, and accounting.
• Continuously strives to improve partner/customer experiences.

What you will bring:

Qualifications/Education/Experience:

HS Diploma or GED equivalent required; bachelor degree preferred; 1-3 years related experience and/or training; Complex solutions sales or technical sales experience preferred; or equivalent combination of education and experience.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That is why we have cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.