Technical Support Manager jobs in Euclid, OH

Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and an annual bonus incentive plan. Employees receive eleven paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!

POSITION RESPONSIBILITIES

• Management of team and critical projects to meet project timelines ensuring technology/formulation is brought to market when needed.
• Interfaces and strengthens communication with other departments, locations and divisions (including executive management) to develop strategies to gain new business, prioritize projects or resolve other ongoing challenges.
• Establishes and maintains strategic relationships with key OEM, customer and supplier contacts.
• Identifies, initiates and leads continuous improvement projects to drive business process enhancement.
• Writes and/or reviews reports documenting product development, meeting minutes, monthly reports, management reviews.
• Presents technical data, company offerings and strategies to customers or internal shareholders.
• Ensures adherence to formulation, safety, environmental, and other company standards or processes, providing documented approval where required.
• Travel from 10-25% of the time depending on business situation, including international travel on occasion.

   

  POSITION QUALIFICATIONS:  

  The individual must be able to perform each essential job duty and responsibility satisfactorily.  The following requirements are representative of the knowledge, skills, and/or abilities needed to perform the job at a fully acceptable level.

  EDUCATION, EXPERIENCE, AND/OR CERTIFICATION           

  • College degree in chemistry or related technical field with typically 5 years or more of experience in industrial or automotive topcoat industry. Advanced degree preferred, but not required.
  • Good understanding of structure-property relationship in polymer chemistry, and coating formulation. Strong understanding of additive chemistry, rheology, and paint application knowledge.
  • Familiar with typical analytical chemistry techniques
  • Must have proven success in resolving technical problems in a timely manner
  • Capable of managing multiple technical projects simultaneously to successful completion
  • Experience working in a chemical laboratory required
  • Able to work in proximity to paints and chemicals, using required PPE as required
  • Japanese language fluency preferred, but not required.
  • Managerial and/or supervisor level experience preferred, but not required if customer support and collaborative project experience is significant.

     

    COMMUNICATION SKILLS

    • Must have well-developed computer skills including Microsoft Office applications to analyze data and report
    • Well-developed interpersonal skills, displaying courtesy, tact and respect when dealing with internal and external shareholders.
    • Ability to communicate clearly and concisely both in oral and written form
    • Ability to effectively present information and respond to inquiries, and/or complaints

     

    Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.