Technical Support Manager jobs in Escondido, CA

Solvere Technical has an immediate need for an onsite NIAPS Fleet Support Systems Analyst based in San Diego County CA. with some travel expected - 30% CONUS and OCONUS.

MUST be a US citizen

MUST reside in San Diego County

MUST have an IAT II certification.

Job Description:

• Conduct software installations of Navy Information Application Product Suite (NIAPS) on shipboard systems.
• Communicate with the NIAPS Fleet Support Team Lead any changes in procedures based on field assessments.
• Conduct web-based software installations of NIAPS.
• Conduct NIAPS software installation on fleet units, sometimes requiring travel.
• Troubleshoot systems and networking issues as necessary, providing daily status reports.
• Assist with shipboard IT technical data systems both shipboard as well as ashore site.
• Monitor Helpdesk email and providing support in a professional manner.

Job Qualifications:

• MUST be a US Citizen.
• Must have an Active IAT II
• Must have an active CompTIA Security or equivalent certification.
• Security clearance is desired or ability to acquire one asap.
• Must reside in San Diego County.
• Must have a BA in Computer Science or a related scientific, engineering or information management field and at least 5 years of related experience OR High School diploma and at least 9 years of experience with military or technical IT related training/certification courses.
• Must have a Windows 10 or Windows 11 certification or equivalent.
• Must have a Windows Server 2016 certification or equivalent.
• Must be familiar with shipboard IT technical data systems both shipboard as well as ashore site.
• Must have experience monitoring Helpdesk email and providing support in a professional manner.
• Must have excellent technical writing, reporting and communication skills.

Desired Qualifications:

• NIAPS System Administrator experience.
• Experience working with shipboard IT staff.
• Experience with Virtual systems.

Security Requirements:

• Must have an Active DOD Secret security clearance and the ability to maintain one.

Travel Requirements:

• Occasional travel- 30% CONUS and OCONUS
• If position requires travel by domestic flight or access to secure federal facilities/military bases, candidate must be able to obtain (by start of position) and maintain appropriate identification credentials, such as REAL ID. (More information regarding REAL ID can be found: https://www.dhs.gov/real-id )

Physical Requirements:

• Must be able to work onboard US Navy ships.
• Subject to outside environmental conditions (extreme cold/heat), subject to noise, vibration, hazards, atmospheric conditions (affect the respiratory system).
• Frequently work in close quarters and/or function in narrow aisles or passageways (areas that could cause claustrophobia).
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Light work that includes moving objects up to 20 pounds.

Salary Range:

• $85,000 USD - $115,000 USD. However, Solvere considers factors such as (but not limited to) the following when determining base pay: scope and responsibilities of the position, candidate’s related work experience, education/training/certifications, key skills, internal peer equity/external market competitiveness, as well as other business considerations.

BENEFITS

Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company’s 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.

About the Company Visit: www.solveretechnical.com

Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.