Technical Support Manager jobs in El Monte, CA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager
  • National Assistance League
  • Burbank, CA FULL_TIME
  • Responsibilities:

    • Oversee Technical Support Requests/Cases across a variety of systems including Salesforce, WordPress, and Digital Cheetah membership management tools.
    • Build and maintain strong relationships with key customers, addressing their technical needs and ensuring high levels of customer satisfaction.
    • Generate and analyze support-related metrics and reports, identifying trends and areas for improvement.
    • Provide regular updates to leadership on performance, customer satisfaction, and key performance indicators (KPIs)
    • Support the efficient processing of dues payments using Salesforce/Stripe and other applications.
    • Analyze, troubleshoot and resolve complex problems with business applications.
    • Participate in the design, testing and deployment of client configurations throughout the organization.
    • Facilitate refund payments where appropriate, and document.
    • Co-Lead the monitoring and maintaining of data quality via user-submitted issues, dashboards, and/or deduplication tools.
    • Support and train Chapter volunteers with our national tools.
    • Support the provisioning of users and manage permissions and access in all national systems.
    • Support the department’s role in pulling, preparing, cleaning, and organizing data to support inquiries from the national organization or chapters.
    • Manage and maintain contact lists in mass email software.
    • Help monitor and oversee all basic updates to website pages relating to text, content, and uploaded files for the national website (Some HTML required).
    • Manage and support the effective use of online forms, including the Year-End Summary, surveys, communications, and other volunteer management processes.
    • Document technical processes and troubleshooting guidelines.
    • Suggest and test new functionality to improve the user experience for related systems.

    Please note that this position is centered around supporting software applications, rather than hardware. Programming knowledge is not required.

    Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

    Please submit your resume highlighting your relevant experience.

    Job Type: Full-time

    Pay: $65,000.00 - $67,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off

    Experience level:

    • 2 years

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Burbank, CA 91504: Relocate before starting work (Required)

    Work Location: Hybrid remote in Burbank, CA 91504

  • 3 Days Ago

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Premium Support Manager
  • U.S. Legal Support
  • Woodland, CA FULL_TIME
  • Are you organized, customer service driven and detail-oriented? Do you like to multi-task and problem solve?U.S. Legal Support seeks a Premium Support Manager that resolve challenges, can work under p...
  • 1 Month Ago

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Technical Support
  • ACT Lighting Inc
  • Burbank, CA FULL_TIME
  • JOB TITLE: Technical Support EMPLOYER: A.C.T. Lighting, Inc. DEPARTMENT: Technical Services REPORTS TO: Software Support Manager EFFECTIVE DATE: 2/26/2024 SUMMARY: This position is an in-house product...
  • 28 Days Ago

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NIAPS Fleet Support Systems Analyst
  • Solvere Technical Group
  • Los Angeles, CA FULL_TIME
  • NIAPS Fleet Support Systems Analyst Work LocationCalifornia Code1511-20240214 ClearanceSecret StatusFull Time Solvere Technical has an immediate need for an onsite NIAPS Fleet Support Systems Analyst ...
  • 1 Month Ago

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RN Case Manager
  • Healthcare Support
  • Glendale, CA CONTRACTOR,FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Glendale, California. Benefits of this RN Case Manager with HealthCare Support: Immediate enr...
  • 8 Days Ago

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Case Manager Registered Nurse
  • Healthcare Support
  • Los Angeles, CA FULL_TIME
  • Case Manager Registered Nurse HealthCare Support is actively seeking a Case Manager Registered Nurse to fill an opening in Los Angeles, California for a 13-week assignment with long-term potential. Be...
  • 13 Days Ago

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0 Technical Support Manager jobs found in El Monte, CA area

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Security Operations Support Manager
  • Bogaard Group International
  • Los Angeles, CA
  • Position Overview We are looking for a Security Operations Support Manager (UCAN) for a leading entertainment company to...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager
  • Outdoor Lighting Manufacturing Company in Carson CA
  • Carson, CA
  • Job Description Job Description Job Overview: NLS Lighting, a family-owned commercial outdoor lighting manufacturer, is ...
  • 3/28/2024 12:00:00 AM

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Entry Level Sales Support Manager
  • Prime Tech Enterprises
  • Santa Ana, CA
  • We are a growing sales and business support firm looking to hire an Entry Level Sales Support Manager to help us with ou...
  • 3/28/2024 12:00:00 AM

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Information Technology Support Manager
  • IMT Residential
  • Los Angeles, CA
  • Job Description Job Description Reporting to the Director of IT, the IT Support Manager is responsible for the informati...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager - Entry Level
  • Venatic, Inc
  • Irvine, CA
  • Our successful Entry Level Customer Support Managers are a product of our company and that people that work within our i...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

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Systems Administrator/Help Desk 3 Escalation Support, Managed Services
  • CSP Networks
  • Irvine, CA
  • Job Description Job Description About This Position CSP plays a critical role in helping our clients build and manage re...
  • 3/24/2024 12:00:00 AM

El Monte /ɛl ˈmɒntiː/ is a residential, industrial, and commercial city in Los Angeles County, California, the United States. The city lies in the San Gabriel Valley east of the city of Los Angeles. El Monte's slogan is "Welcome to Friendly El Monte" and historically is known as "The End of the Santa Fe Trail". As of the 2010 census, the city had a total population of 113,475, down from 115,965 at the 2000 census. As of 2010, El Monte was the 51st largest city in California. El Monte is located at 34°4′24″N 118°1′39″W / 34.07333°N 118.02750°W / 34.07333; -118.02750 (34.073276, -118.027491...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$142,661 to $190,105
El Monte, California area prices
were up 3.2% from a year ago

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Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
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Some, called computer network support specialists, support information technology (IT) employees within their organization.
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