Technical Support Manager jobs in District of Columbia

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Program Manager
  • Aveshka, Inc
  • Washington, DC FULL_TIME
  • Technical Support Program Manager

    H-CORE, Office of Planning and Operational Support

    Overview

    The Administration for Strategic Preparedness and Response (ASPR) is a public health preparedness and emergency response organization in the Office of the Secretary at the United States Department of Health and Human Services. ASPR was created under the Pandemic and All-Hazards Preparedness Act in the wake of Hurricane Katrina to lead the nation in preventing, preparing for, and responding to the adverse health effects of public health emergencies and disasters.

    Aveshka, Inc. a Softtek Company is in search of multiple Technical Support Program Manager candidates.

    Responsibilities

    • Provide support and structure for all organizational planning efforts, integrating across multiple agencies and synchronizing across all workstreams and staff sections.
    • Synchronize and integrate operational and surge planning efforts across key staff sections to ensure plans are developed and nested within operational and logistic response guidance, intent, and priorities.
    • Develop, in collaboration with planning partners, overarching milestones, identify potential targets and decision points, facilitate metric and measurement establishment, and ensure workstream milestones are nested within the planning framework and track and report progress as required to support operational and contingency planning, and surge planning, as needed.
    • Facilitate the convening of operational planning teams, to include setting the agenda, coordinating the meeting, capturing notes, and publishing action items, and support the design and execution of data collection and elicitation activities to inform planning. frame, outline, conduct course of action analysis, draft, and coordinate review, staffing of, and communications related to operational and contingency plans and other planning products, and support the development of strategic and deliberate plans as required.
    • Accelerate information flow; collection, aggregation, and provision of actionable information and knowledge; and guidance to and from senior leaders to the staff to ensure synchronization and unity of effort and enable decision-making by leaders.
    • Review and provide recommendations to the Chief of Plans on planning for near-term and current response operations, systems, and processes and demobilization of existing systems, processes, and operations to ensure they are appropriately nested with senior leader guidance, and they provide appropriate levels of detail to enable rapid understanding and decision making.
    • Collect, analyze, and process information on current and forecasted situation.
    • Support the establishment of organizational information requirements and reporting schedules to support the planning effort.
    • Collaborate with the Analytics team to establish information collection activities as necessary, e.g., Essential Elements of Information (EEI), forecasted weather and impacts, infrastructure, environmental, demographics, etc.
    • Compile and document incident support plans.
    • Document significant decisions and facts relative to the organization's activities
    • Conduct planning efforts to identify, track and manage key activities in time and space to ensure synchronization across multiple planning efforts.
    • Develop strategic planning capabilities for consequence management and forecasting, contingency planning, and exercise planning.
    • Identify potential risks to the plan or potential resource constraints to simultaneous operations.

    Qualifications


    Required Education

    • Graduate degree in public health, public policy, public administration, political science or related field.

    Required Experience

    • 8-10 years of relevant experience in operational and contingency planning, analysis, and the FEMA Comprehensive Planning Guide 101 6-step planning process (or equivalent).
    • At least one (1) EMI self-study planner's course.
    • Demonstrated experience in the aggregation of multiple data points, establishment of metrics and measures, conduct of course of action analysis, and collation of information into succinct products for senior leaders.
    • Experience in facilitating collaboration across multiple workstreams and agencies, as well as operating in interagency and/or intergovernmental organizations.
    • Self-starter with the ability to critically think at the operational level to determine and recommend current and future planning requirements and work simultaneously across multiple planning lines of effort.
    • Experience briefing senior leadership on plan development, highlighting operational and strategic impacts.
    • Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook and a working proficiency in remote/virtual meeting environments such as Zoom and Microsoft Teams.
    • Strong organizational and communication skills (e.g., time management, communication, setting goals, delegation, working under pressure, self-motivation, analytical thinking, and attention to detail).

    About Aveshka:

    Aveshka is a professional services firm focused on addressing our nation's most complex threats and challenges. As a small business we're committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

    Aveshka encourages collaborative communication and ongoing learning. Some of our benefits include:

    • Extensive training programs
    • Gym membership reimbursement
    • Education reimbursement
    • Technology benefits
    • Commuter benefits
    • Generous paid time off and much more!


    Aveshka is an Equal Opportunity Employer (EOE)

     

  • 3 Days Ago

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Manager, Technical Support
  • Peraton
  • Washington, DC FULL_TIME
  • Responsibilities Peraton is currently seeking skilled and qualified candidates for their Technical Support Manager position located in Washington, D.C. This position will be responsible for the execut...
  • 13 Days Ago

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Senior Technical Program Manager & Acquisition Support
  • VTG Defense
  • Washington, DC FULL_TIME
  • OverviewVTG is is seeking a Senior Technical Program Manager & Acquisition Support at Joint Base Anacostia DC. What will you do?As a Senior Technical Program Manager & Acquisition Support professional...
  • 1 Month Ago

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Senior Technical Program Manager & Acquisition Support Professional
  • Velos
  • Washington, DC FULL_TIME
  • Velos is a full-service engineering and technical services and government relations consulting firm representing leaders in the defense, aerospace, intelligence, and related industries. As an SBA-cert...
  • 1 Month Ago

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Technical Support
  • Delaware Nation Industries
  • Washington, DC OTHER
  • Overview This is a non-personal services contract to provide Administrative, Analyst and Advisor Services that shall support the Bureau of European and Eurasian Affairs. The United States Government s...
  • 23 Days Ago

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Program Manager, NIH NIAID Professional, Scientific, and Technical Support Servi
  • Social Solutions International
  • Washington, DC FULL_TIME
  • Program Manager, NIH NIAID Professional, Scientific, and Technical Support Services Job Locations US-Remote ID 2024-1940 # of Openings 1 Overview Social Solutions International, Inc. (Social Solutions...
  • 28 Days Ago

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Technical Support Manager - Sweeteners - Decatur, Chicago, St Louis,
  • The Judge Group
  • Decatur, IL
  • Job Description Technical Support Manager- ADM Carbohydrate Solutions - Decatur, IL, Chicago, IL, St Louis, MO, and/or I...
  • 3/28/2024 12:00:00 AM

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S&H/IH Technical Support Manager
  • InSolves
  • Paducah, KY
  • Job Description Job Description Under limited supervision, performs tasks within the safety and industrial hygiene job f...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/24/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$141,605 to $188,698

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019