Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
They are looking for an engineer not designer. Someone to ingrate the application, not design. Auto exp. is a plus. Daily monitoring, troubleshooting & administration of business applications including:
Technical leadership in support of IS engineering systems related to Computer Aided Design (CAD)
Strong understanding of integrating CATIA V5/V6, 3DEXPERIENCE applications including licensing into production environments.
Create and test deployment scripts and application patches.
Troubleshoot application issues. Work with end users and other supporting IS departments to define, reproduce and countermeasure issues.
Ability to create / maintain standardized processes.
Manage environment using the client Change Management Process.
Support emergency application changes or business requests.
Create detailed / clear documentations & problem reports.
Provide off-hours support as needed, both onsite & remotely.
Daily time management and accurate time reporting.
WORK EXPERIENCE REQUIREMENTS
Engineering application support Like CATIA V5/V6, 3DEXPERIENCE and etc.
Hands on experience with Linux/Unix
Experience creating and modifying scripts or applications to perform tasks using Powershell, bash, batch etc.
Strong knowledge of network like DHCP, DNS, F/W, NAT and so on.
Hands on experience with Active Directory Domain Services
Experience monitoring web server system components
Must be a self-starter and be able to follow & enforce defined division processes.
Must work well within a diverse integrated team environment.
Excellent organization & time management skills in addition to a high level of problem solving and analysis.
Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.
Experience with ServiceNow is a plus, but not required.
Experience with AWS is a plus, but not required.
Strong written and spoken communication skills
Proficient in Japanese is plus
Ability to travel up to 35%.
Clear All
0 Technical Support Manager jobs found in Canton, MI area