Technical Support Manager jobs in Connecticut

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support
  • Supply Point Systems
  • Oxford, CT FULL_TIME,CONTRACTOR
  • Requirements/Skills Needed:

    1. Familiarity with basic electronics (IE know what a battery is, know how to use a voltmeter, know what a resistor or a capacitor is).

    2. Need to be familiar with Windows 10 Enterprise / Professional. Some familiarity with Windows Server 2014 - 2019 is good, but we are not setting up servers. Be familiar with the control panel, know what a "Service" is, understand folder permissions/ownership, and comfortable with software installs/uninstalls.

    3. Basic Networking - Need to know basic networking concepts. Our new product is dependent on a company’s existing LAN, so understanding of how they are typically setup, and how to troubleshoot communication problems is necessary. Advanced network knowledge is a plus.

    4. Good Communication skills are an absolute must. Need to speak clearly and be able to walk individuals through processes that they may or may not have any knowledge about the product.

    5. Quick Learner - It takes months to learn about the current and old systems to be able to effectively provide support. Should be an independent thinker, but also to be able to take direction working in a team dynamics.

    About the Job: You will be working in the Tech Support/Service Department for the KeyWatcher product. This is a smaller type of company, and as such, everyone here shares several duties, so multitasking is essential.

    The primary role of this position is to be a KeyWatcher Technical Support / Service representative. Heavy call volume means answering the phones, emails, and cases throughout the day, provide support and troubleshooting of any issues that the customer is having, whether a hardware or software problem.

    Other duties would include testing and supplying parts for RMA's, doing call backs on loaner equipment or warranty parts that have not yet been returned.

    This person may at times also provide additional help in our production area where final assembly and testing is done on systems. Our hours of operation are 8am to 5:30pm - this position would be 9am-5:30pm. *Based on overall performance, there is possibility of advancement to a traveling tech support role, which would include domestic traveling to customers for on-site training / support - *additional information will be supplied at time of offer*.

    Job Types: Full-time, Contract

    Pay: $23.00 - $25.19 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Compensation package:

    • Hourly pay

    Experience level:

    • 3 years
    • 4 years
    • 5 years

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Oxford, CT: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

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Field RN Case Manager
  • Healthcare Support
  • Waterbury, CT CONTRACTOR
  • Field RN Case Manager HealthCare Support is actively seeking a Field RN Case Manager to fill an opening in Waterbury, CT. Daily Responsibilities for Field RN Case Manager: Ensure accurate and complete...
  • 3 Days Ago

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Project Manager
  • Global Technical Talent
  • Berlin, CT CONTRACTOR
  • Project Manager Pay range $81.42 - $88.32/hrJob DescriptionMin 5 years experience ground – policies, Project management, maximo, CO's, forecasting, schedulingEngineering background in mechanical – ENG...
  • 3 Days Ago

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Engineering Manager
  • Rise Technical Recruitment Limited
  • New Haven, CT FULL_TIME
  • Manufacturing Engineering Manager $90,000 - $120,000 Bonus Profit Sharing Progression Training PTO Holiday Dental Medical Life Disability Flexible Hours Tuition Reimbursement 401K Clean Air Conditione...
  • 3 Days Ago

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Technical Support Representative
  • Staffing 360 Solutions
  • Oxford, CT FULL_TIME
  • [Logo Description automatically generated] Monroe Staffing, a division of Staffing 360 Solutions, is currently hiring a Technical Support Representative for a well-known security system supplier locat...
  • Just Posted

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Technical Customer Support
  • RGBSI
  • Rocky Hill, CT FULL_TIME
  • Job Location: One Henkel Way, Rocky Hill, CT 06067 Position Type: contract( 3-4 months) with possible extension Pay rate $35/hr on w2 with BenefitsRemote position Qualifications: Coverage for 3-4 mont...
  • 2 Days Ago

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Technical Support Manager
  • Visionaire Partners
  • Technical Support Manager This is an exciting opportunity to join a top-notch company in this newly created position due...
  • 3/29/2024 12:00:00 AM

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Technical Support Manager
  • Vantage Bank Texas
  • Mcallen, TX
  • JOB SUMMARY The Technical Support Manager oversees a staff of help desk professionals and is the primary supervisor of t...
  • 3/29/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/29/2024 12:00:00 AM

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SRE Technical Support Manager
  • Tata Consultancy Service Limited
  • Dallas, TX
  • Must Have Technical/Functional Skills •We are seeking a Site Reliability Engineer (SRE) Support Manager who could manage...
  • 3/29/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

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Technical Support Manager-MRI
  • MXR Imaging, Inc.
  • Manasquan, NJ
  • MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
  • 3/25/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$137,102 to $182,697

Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019