Technical Support Manager jobs in Bloomington, IN
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Specialist - Remote : 337345
- CorTech
-
Columbus, IN
FULL_TIME
-
CorTech is seeking to hire a Technical Support Specialist for our client in Columbus, IN!
Benefits Available!
Weekly Pay!
Pay Rate - $46.50/hr
1st Shift: Monday-Friday, 8am-5pm
Job Description
Technical Support Specialist for Digital products & applications that can range from Service Event focused to In-Mission end customer focused, and in some cases telematics hardware focused, that are in production being used by external customers, service providers, & internal stakeholders.
New product launch will drive increased volume of questions, registrations, and/or reported issues - this is what this hire will be taking care of. Selected hire needs to have good communication skills and be able to handle disgruntled customers professionally when needed.
Responsibilities for this position will include the following:
- This position will support the day-to-day operations within the Customer Support group of triaging / prioritizing incoming defects, to tracking and facilitating technical resolution by coordinating between our user and our Digital Product Support & Software development teams to investigate, troubleshoot, & resolve issues related to cloud, digital applications, or device issues.
- Will also manage the process for Customer registration.
- Supports counterparts in strengthening their relations in customer partnerships.
- Works with Sales and Service Operations, customers, and potential customers regarding the resolution of technical or engineering issues that affect Digital products.
- Proposes changes in products and services that result in cost reductions and increased sales.
- Evaluates products and solutions based on customer requirements.
- Prepares operating manuals, reference materials or training materials for customers and the sales force.
- Be the customer advocate for quick & quality resolutions and provide input / testing on product development and/or enhancements.
Position Requirements:
- Minimum of a Bachelors’ Degree (4-year degree) is required.
- Minimum of 3 years’ Experience in Customer Support / Account Management in an Application Software related field.
- Selected hire needs to have experience and/or a background in technical customer support - technical support/experience as it relates to software application – not hardware or desktop support.
- Hire needs to be able to think critically and work with a sense of urgency.
- This role requires a lot of interfacing with customers of all levels so effective communication is key & customer focus is a must.
- Experience/willingness to learn technical details of current and future digital products.
- Self -motivated, Proactive in nature, with a desire to work in a fast-paced environment.
- MS Office proficiency is a must.
- Experience with AWS and/or Computer Networking experience preferred
Competencies:
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Networking: Ability to proactively work across functional teams to learn about the products and work to resolve issues.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Data Analytics: Interprets information relying on knowledge of business or functional frameworks and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.
- Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
- 1 Month Ago
OCU-Technical-Mechanical Engineering Technical Support Specialist-2nd Shift
- Cummins
-
Seymour, IN
FULL_TIME
- OCU-Technical-Mechanical Engineering Technical Support Specialist-2nd Shift Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community...
- 16 Days Ago
Technical Operations Manager
- Vernet
-
Bloomington, IN
FULL_TIME
- Would you like to work for an organization with a culture based on respect, integrity, and teamwork? Come work for us at Vernet US (www.vernet-group.com). Located in Columbus, IN, Vernet US is a globa...
- 28 Days Ago
Technical Program Manager - Controls and Sensors
- LER TechForce
-
Columbus, IN
FULL_TIME
- Technical Program Manager - Controls and Sensors Are you looking for a role where you can use your knowledge of integration of components into an OEM chassis? Would you like to work for a company that...
- 8 Days Ago
Program Support Specialist
- US HQDA Field Operating Agencies and Staff Support...
-
Edinburgh, IN
FULL_TIME
- Duties Responsible for preparation, development, scheduling, and execution of various facets of Civilian Readiness Processing (CRP) and mobilization. Develop, plan, and execute complex, multi-site, an...
- 1 Month Ago
Oracle Project Manager-Implementation/Support
- Infosys
-
Columbus, IN
FULL_TIME
- Infosys is seeking a Project Manager with Experience in implementing the Oracle EBS/Cloud ERP applications. The position will primarily be responsible to manage, organize and coordinate across multipl...
- 1 Month Ago
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0 Technical Support Manager jobs found in Bloomington, IN area
Lead Revenue Reporting Analyst
- Midwest Financial Staffing & Executive Search Group
-
Bloomington, IN
- Excellent career opportunity to join a rapidly expanding, global manufacturing organization. In this newly established p...
- 4/24/2024 12:00:00 AM
Quality Engineer
- Akkodis
-
Bloomington, IN
- Akkodis is hiring an Onsite Quality/ Validation Engineer for a client in the Medical Device Manufacturing industry locat...
- 4/23/2024 12:00:00 AM
Field Application Specialist - HammerHead
- The Toro Company
-
Bloomington, IN
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/23/2024 12:00:00 AM
Support Analyst
- Cook Group
-
Bloomington, IN
- OverviewThe Support Analyst is responsible for providing first and second level IT support to provision, maintain, and t...
- 4/23/2024 12:00:00 AM
Technical Architect
- Cook Group
-
Bloomington, IN
- OverviewAs the Oracle Fusion Technical Architect, you will be responsible for designing, executing, and overseeing the t...
- 4/23/2024 12:00:00 AM
Senior Software Project Manager
- Pearson
-
Bloomington, IN
- Senior Software Project Manager Bloomington , Minnesota Apply Now Internals Apply Here Share this job share to linkedins...
- 4/23/2024 12:00:00 AM
Master Data Management Data Architect
- Cook Medical
-
Bloomington, IN
- Overview The Master Data Management Data Architect is responsible for the architecture and architectural deliverables fo...
- 4/20/2024 12:00:00 AM
Application Support Specialist
- Solution Builders Inc.
-
Bloomington, IN
- ** Solution Builders** ** Application Support Specialist** Bloomington, MN 55431 At **Solution Builders, Inc.**, we're p...
- 4/20/2024 12:00:00 AM
About Bloomington, Indiana
Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington.
The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$117,425 to $156,480
Bloomington, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Manager do?
Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019