Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Ultimate Staffing is looking for a Technical Customer Support Specialist for our medical device client in Portage, MI.
Contract Duration: 8 months (with opportunity to extend or convert)
Pay: $20-30hr
Work Schedule: Shift will be either 9:30am - 6:00pm, or 10:30am - 7:00pm
Job Responsibilities
· Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
· Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
· Reports issues in Salesforce.
· May be involved in customer training.
· Provides support to customers/users where the product is highly technical or sophisticated in nature.
Job Qualifications
· This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
· Roles typically require an extensive amount of practical knowledge gained through experience.
· Job requires an understanding and application of procedures and concepts of own discipline.
· The job requires the ability to make judgements based on practice and previous experience.
· May include hands on troubleshooting and training at the local depot.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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0 Technical Support Manager jobs found in Battle Creek, MI area