Technical Support Manager jobs in Ann Arbor, MI

Job Title: Technical Support

Position Type: 3 Month Contract (Possible conversion to temp to hire)

Location: Wixom, Michigan (Onsite)

Salary Range: $35 per hour (USD)

Job ID#: 139293

Job Description:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.

Responsibilities:

• Provide basic technical support.
• Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.

Requirements:

• 1 - 3 years of related work experience, or an equivalent combination of education and experience.
• 1 - 3 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

Preferences:

• 1 - 3 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of Mircrosoft Office 365.
• Very strong user and support of Mircrosoft Windows 10 & 11.
• Experience with Active Directory
• Experience with Logmein or other remote control software
• Experience with Tandem AS/400 support
• Experience with AOVPN, FortiClient

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Job Types: Full-time, Contract

Pay: $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• Desktop support: 3 years (Required)
• Tandem , AS/400 or IBM iSeries: 1 year (Required)
• AOVPN or Forticlient: 1 year (Required)
• Customer service: 3 years (Required)

Ability to Relocate:

• Wixom, MI 48393: Relocate before starting work (Required)

Work Location: In person