Technical Support Analyst jobs in Wyoming, MI

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Digital Banking Technical Support Analyst
  • Mercantile Bank
  • Wyoming, MI FULL_TIME
  • Join Mercantile Bank as a Full Time Digital Banking Technical Support Analyst and be part of a dynamic team where problem-solving and innovation are at the core of what we do. You'll have the exciting opportunity to showcase your technical expertise and help drive digital banking solutions for our valued customers. We offer a flexible work-from-home arrangement, allowing you to work from home 2-3 days a week after the initial training period. With a competitive salary, you'll be rewarded for your dedication and commitment to excellence in providing top-notch technical support to our clients. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Apply now to be a part of our forward-thinking and customer-centric organization.

    Hello, we're Mercantile Bank

    Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 19 years and counting.

    What it's like to be a Digital Banking Technical Support Analyst at Digital Banking Technical Support Analyst

    As a Digital Banking Technical Support Analyst at Mercantile Bank, you'll play a critical role in ensuring the seamless operation of our digital banking platforms. You'll be responsible for monitoring daily automated tasks, promptly addressing any errors or delays that may arise, and providing Tier III support to both our Retail and Business Call Centers. Your expertise will be invaluable in diagnosing and resolving day-to-day operational issues, collaborating with vendors to resolve technical hitches, and offering top-tier customer support for various online and mobile banking services. In addition to serving as an escalation point for critical issues, you'll have the opportunity to contribute to software enhancements, update department procedures, and collaborate on projects with our Digital Tech team.

    If you're a proactive problem-solver with a passion for innovation and excellence, we invite you to apply and be part of our dynamic team.

    Are you the Digital Banking Technical Support Analyst we're looking for?

    To excel as a Digital Banking Technical Support Analyst at Mercantile Bank, proficiency in a range of technical skills is essential. This includes a strong command of computer programs like Microsoft Office, as well as detailed knowledge of online and mobile banking applications. Candidates should possess a solid understanding of Apple, Windows, Android, and iOS operating systems, along with familiarity with Apple and PC hardware components.

    The ability to troubleshoot software issues effectively is crucial for success in this role. If you are tech-savvy, detail-oriented, and adept at solving complex technical challenges, you have the skills we are looking for to thrive in our innovative and customer-centric environment.

    Knowledge and skills required for the position are:

    • Strong working knowledge of computer programs such as Microsoft Office
    • Strong working knowledge of online & mobile banking applications
    • Candidate should have general knowledge of Apple and Windows as well as Android and iOS operating system(s)
    • Apple and PC related hardware components
    • General software troubleshooting skills
    • (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree)

    SCHEDULE

    This position will have some flexibility in hours as on occasion will require earlier hours, later hours and weekend hours. The first couple months will be fully in office while learning and getting your feet wet. After this training period this position can work from home 2-3 days a week.

    Ready to join our team?

    So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!


  • Just Posted

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Technical Support Specialist
  • Head Start for Kent County
  • Grand Rapids, MI FULL_TIME
  • Position Overview Assists in the implementation and maintenance of effective technical information systems that supports program and individual departmental operations of the agency. Essential Duties ...
  • 21 Days Ago

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ATM Technical Support Specialist
  • Lake Michigan Credit Union
  • Grand Rapids, MI FULL_TIME
  • Primary Location: Grand Rapids Employee Status: Full-time hourly Estimated Hours/Week: 38 hours/week Remote: No What You’ll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensiv...
  • 8 Days Ago

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Sr Technical Support Specialist
  • honeywell2-pilot
  • Grand Rapids, MI FULL_TIME
  • When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets i...
  • 1 Month Ago

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Technical Support Specialist
  • Service Express
  • Grand Rapids, MI FULL_TIME
  • This position requires being onsite Monday-Friday from 8am-5pm ET as well as traveling between our Grand Rapids offices (which are about 2 miles apart) as needed. We are looking to add a Technical Sup...
  • 1 Month Ago

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Desktop Support Analyst
  • Alpha Net Consulting LLC
  • Grand Rapids, MI CONTRACTOR
  • Job Description:Beginner knowledge on Active Directory, Group Policy·Hands on experience for Windows, & IoS Corporate Devices·Coordinate with multiple teams for resolving incident and executing change...
  • 3 Days Ago

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0 Technical Support Analyst jobs found in Wyoming, MI area

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IT Technician
  • Tommy Car Wash Systems
  • Holland, MI
  • IT Technician Tommy's is looking for a motivated, qualified, self-starter with a degree in Information Systems, Networki...
  • 3/28/2024 12:00:00 AM

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Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • Grand Rapids, MI
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

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SAP Technical Analyst - 24991
  • Impact Business Group
  • Grand Rapids, MI
  • Our client is seeking a talented Technical Analyst to support our manufacturing, distribution, and logistics operations ...
  • 3/28/2024 12:00:00 AM

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Integration Developer (MuleSoft)
  • SpartanNash
  • Grand Rapids, MI
  • The Integration Developer (MuleSoft) is responsible to lead and/or participate in the research and fact finding to modif...
  • 3/27/2024 12:00:00 AM

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Dynamics 365 Application Analyst
  • Five Star Recruiting and Staffing
  • Grand Rapids, MI
  • Job Description Job Description Elevate Your Career: D365 Application Specialist Opportunity Embark on a transformative ...
  • 3/27/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/26/2024 12:00:00 AM

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Lead Software Engineer, iOS
  • Capital One
  • Grand Rapids, MI
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Lead Software Engineer, iOS Do you love building ...
  • 3/26/2024 12:00:00 AM

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Sr. Software Engineer (Android)
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Software Engineer (Android) Are you excited by travel? ...
  • 3/25/2024 12:00:00 AM

Wyoming is a city in Kent County, Michigan. As of the 2010 census, the city has a total population of 72,125, which makes it the 3rd largest community or city in West Michigan, the 14th largest city in the state of Michigan, and the 18th largest community in the state as well as the largest suburb of Grand Rapids. In 1832 the area was settled and organized under the Byron Township. In 1848 the township split the northern half being called Wyoming Township and then became a city in 1959 after a period of disputes surrounding annexation as well as water and sewer usage. The city has experienced ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$34,865 to $44,364
Wyoming, Michigan area prices
were up 1.3% from a year ago

Technical Support Analyst in Akron, OH
Participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications.
May 19, 2023
Technical Support Analyst in Atlanta, GA
Collect statistics on calls, problems and resolutions.
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Technical Support Analyst in Bloomington, MN
Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.
April 01, 2023