Responsibilities:
- Master product features, application scope, usage scenarios, and key values, Be able to master the debugging and operation of products independently and proficiently.
- Provide technical support at various stages including pre-sale, sale, and after-sale of products and projects. Provide support, tracking, promoting, and management of projects.
- Answer, record customers' questions, consultations and complaints and all other contents. Analyze and share feedback to the technical department timely to help solve customer difficulties.
- Be familiar with product features, analyze and compare with competitors’ competing products, in order to support continuous optimization and development of own products;
- Communicate with product R&D managers, keep updated with technology trends, and make suggestions for product presentations and demos.
- Support company's on-site testing, on-site presentation, and on-site investigations. Resolve the product problems for major projects.
- Collect and summarize product defects, new requirements, and new applications. Continuously provide suggestions to improve products, and for new product planning.
Qualifications:
1. Bachelor degree or above. Major in computer, automation or other related majors are preferred;
2. Familiar with computer, network, software engineering and other basic theories is preferred;
3. Proficient in Office software and other commonly used software.
4. Strong problem solving and problem analysis capabilities;
5. Strong capabilities in writing technical documents;
6. Team player with strong communication and expression skills. Clear logic and quick thinking, good analytical and problem-solving skills, strong sense of responsibility, and proactive work.
7. Billingual in Chinese is highly preferred.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Compensation package:
Experience level:
Schedule:
Experience:
- Security Camera: 1 year (Required)
Work Location: In person